Customer Retention Specialist

Gothenburg, Sweden / Remote within Sweden

Customer Retention Specialist

We are looking for a multi-tasking and fearless Customer Retention Specialist to join our fantastic Customer Experience team at Avinode Group. Exciting, manifold assignments make you thrive. Curious about most things in life, you’re fearless of breaking stereotypes and crossing boundaries in the spirit of coloring outside the lines. Especially when it’s done alongside the dedicated, humorous, and diverse Avinode Group – Noder Nation.

You will be a part of a warm, inclusive, and supportive workplace where a bit of quirky humor is always welcome. Are you up for this exciting challenge?

What you will do

  • You will work closely with Customer Success and Marketing teams with a strong customer focus to increase brand loyalty and retention. Ensure we have programs to retain existing business by delighting customers.
  • You will create and maintain scaled programs for customer retention for our different segments and manage customer loyalty programs.
  • Monitoring relevant metrics to understand what channels and tools are most efficient in reaching our target groups and goals.
  • You will monitor and impact KPIs related to customer retention. In this role, you will collaborate closely with other departments to ensure we reach the goals defined for customer experience and retention.

What you will bring along

  • Worked in a SaaS environment. Proven track record of customer retention activities at scale.
  • Excellent English, verbal and in writing, and interpersonal skills
  • Ability to work well with people in business, product, and technical positions. Creative and strategic mind
  • Excellent attention to detail and commitment to customer experience and problem-solving.
  • Excellent ability to create content (text and visuals) targeted to users of our products and/or internal systems.
  • Good presentation skills, comfortable with preparing and holding training sessions with colleagues.
  • Experience working in MarTech tools such as Intercom, Microsoft Dynamics, WordPress, etc.

What do we offer you?

We are proud to offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated. Your ideas will be heard.

  • Ability to schedule your calendar with flexible work locations.
  • Competitive salary and benefits
  • Synergy events where all Noders across meet each other to collaborate on a professional level as well as have fun, which is equally important.
  • Great opportunities to develop certain skills or to learn new things with training. We want to support your development and dreams.

Want to join our crew?

Sounds like a great fit for you? You’ll find more fun facts about our Noders (that’s what we call ourselves) and our culture on our website.
Kindly apply for this position through the “apply” button with your CV and cover letter in English as soon as possible. Please note that selections will be running continuously so don’t wait to apply!

In this recruitment, we are collaborating with the recruitment agency OIO. For more questions about this role, please reach out to the recruiter Dino, [email protected]

About Avinode Group

Avinode Group, owned by World Kinect Corporation, offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally.

Our essential tools are designed to minimize stress and maximize profit for brokers and operators. The suite includes the world’s leading sourcing platform for air charter, making it easy to find aircraft, book trips, and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud-based fleet management system to make flight operations smoother. Our customers can rely on a hassle-free process from quoting to booking and paying with a fully integrated payment solution.

With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers everyone to come forward with new ideas, try them out, make some mistakes, and initiate dialogue. Avinode Group seeks candidates who thrive on exciting assignments and can collaboratively work alongside other intelligent, humorous, and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us daily to exceed expectations.

Avinode Group is an equal opportunity employer and cares about having the best people for the job. We care about your skills and who you are as a person.

Want more details? Discover the value our essentials bring to our customers every day.

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