Effective Date: 14 May 2018
Avinode Group and its affiliates, including Avinode, SchedAero and PayNode, (collectively, the “Company”, “we” or “us”), are committed to safeguarding the privacy and personal information of our customers and business partners. This Privacy Notice explains how we may collect, use, process, share, and store personal information about you, including through designated third-party service providers, and the choices that are available to you regarding this information. Please read this Privacy Notice carefully to understand our views and practices regarding your personal information and how we will treat it. In addition to information kept in hardcopy, this Privacy Notice also applies to our company websites, online applications that run on smart phones, tablets, mobile devices (“apps”), and other online services that we offer which link to this Privacy Notice. Also note that our websites may contain links to other websites; if you follow a link to any of these websites, you should read their own privacy notices.
We collect information about you when you open an account with us, purchase our products and services and/or remit payment for services. We also collect information about you using cookies, and if you interact with us via phone, websites, or apps. The types of information that you may give us vary depending on the specific entity with which you are doing business, and/or the particular services requested. For example, you may be purchasing aviation, land or marine fuel products and/or related services, engaging with us to provide energy management services, using our trip planning services and/or related products, utilizing our software offerings, or using our payment solutions technology. The information you may give us could include categories such as, but not limited to, your name, work or personal address, e-mail address, phone number, date of birth, gender, financial and/or credit card information, passport or driving license information, national ID number, personal description and/or photograph, as well as customer data, payment data, employee data and/or website user data.
We may receive information about you if you use any of the other websites we operate or the other services we provide. We also work closely with third parties (including, for example, business partners, sub-contractors, payment and delivery services, advertising networks, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.
We use your information to provide you with information, process orders for products and services that you request from us, and administer or otherwise carry out our obligations in relation to any agreement you have with us. We retain your information for the period necessary to serve a legitimate purpose or as required by law. We may also use this information to provide you with information about goods or services we feel may interest you. If at any time you wish us to stop using your information for any the above purposes, please contact us using the methods explained below. We will stop the use of your information for such purposes as soon as it is reasonably possible to do so.
Under the EU General Data Protection Regulation (“GDPR”), if you are a citizen or resident of an EEA country or Switzerland, you may have certain rights regarding your personal information:
If you are eligible to invoke one of the rights listed above and wish to do so, you may contact us as part of a subject access request using the details found below. Please note that we may not always be able to fulfill your request as there may be legitimate purposes, such as certain legal or statutory obligations, that require us to retain your information as stored or if we believe the change would cause the information to be incorrect.
As appropriate, we may make changes to this Privacy Notice that will be posted online and, where appropriate, be sent to you by e-mail. Please check back frequently to remain aware of any updates or changes to this Privacy Notice.
We encourage you to first read our Privacy Principles, which contain additional information regarding our policies and procedures. If you have additional questions, or believe you are eligible to submit a subject access request, you can reach us by email at firstname.lastname@example.org or by post at: Avinode Group Attn: Privacy Administrator, Legal Department Odinsgatan 10 411 03 Gothenburg Sweden Please be aware that when we receive a formal written complaint regarding the processing of personal data, we try to resolve it directly with the person who has made the complaint, or with the data controller when we are acting as a data processor. However, as necessary, we will work with the appropriate regulatory authorities, including local data protection authorities, to resolve any complaints regarding our processing of personal data that we cannot resolve with a complainant directly.
Avinode Group and its subsidiaries and affiliates, including Avinode, SchedAero and PayNode, (collectively, “Avinode Group”) are committed to safeguarding the personal information of our customers, business partners, and employees. The following Data Protection and Privacy Principles (the “Privacy Principles”) outline how Avinode Group may collect, use, share, transmit, maintain, and store (collectively, “process”) information that relates to an identified or identifiable individual (“personal information”), and the choices that may be available to you regarding your personal information. Under these Privacy Principles, “you” and “your” means any individual customer, business partner, or employee of Avinode Group and any other individual whose personal information we process, and “we”, “us”, and “our” refer to Avinode Group. Please read the following carefully to understand our views and practices regarding your personal information and how we may treat it. For more information, or if you have any questions and/or are eligible to submit a subject access request, please reach out to us using the contact details found below, or visit our Privacy Notice.
We will only collect personal information as appropriate and using only fair and lawful methods. We will process your personal information fairly and for purposes permitted by you and/or as permitted by applicable law. If requested, and/or where it is not clear from the Avinode Group product or service that you utilize or from your relationship with us, we may inform you about how your personal information is processed and the rights and remedies you have under our Privacy Principles. In addition, where permitted under applicable law, you may object to certain types of processing. The Avinode Group business(es) with which you transact provide notifications regarding the collection and processing of personal data and such notices may be found in the Privacy Notice.
We will keep your personal information confidential and limit access to your personal information to those who specifically need it to conduct their business activities, except as otherwise permitted by applicable law. We have implemented industry standard measures to secure your personal information from accidental loss and from unauthorized access, use, alteration and disclosure. We require industry standard data security measures from those third parties who are authorized by us to process your personal information on our behalf.
We strive to provide you with choices regarding the personal information you provide to us, including giving you the option of having your personal information included or removed from lists used by Avinode Group for marketing purposes, as may be required by applicable law. Each of our businesses may continue to send its customers information about the products or services that they receive from that business.
Depending on your country or residence and/or citizenship, under applicable laws such as the EU General Data Protection Regulation (“GDPR”), you may also have the right to demand access to, review and change, and request deletion of the personal information that you have provided to us. Please note, however, that we may not always be able to accommodate your request to change or delete information if we believe doing so would cause the information to be incorrect, if we have a legitimate business purpose to retain that information, and/or if doing so might violate other legal obligations.
As a global group of companies, we may transfer the Personal Information we collect about you to countries other than the country in which the information was originally collected. When we transfer your information to other countries, we will take appropriate steps to protect that information. Where it is not clear from the Avinode Group product or service or from your relationship with us, we will tell you if your personal information may be transferred outside of your country. We will ensure any transfers are conducted in accordance with applicable law. If you are located in a country subject to the GDPR, please note that we will comply with applicable legal requirements and have adequate measures in place to provide protection for the international transfer of Personal Information. These measures include, among others, contractual obligations for recipients to handle and protect the personal information in accordance with standard contractual clauses developed by the European Commission.
Avinode Group takes its data privacy obligations very seriously, and its employees may only process your personal information in accordance with these Privacy Principles, for which we conduct training and review compliance. Employees who violate these Privacy Principles may be subject to disciplinary action, up to and including termination.
For more detailed information regarding the collection and/or processing of your personal information, please visit our Privacy Notice. If you have specific questions, and/or are eligible to exercise certain rights as described above, please email email@example.com or write to us at: Avinode Group Attn: Privacy Administrator, Legal Department Odinsgatan 10 411 03 Gothenburg Sweden