Customer Journey Specialist

Are you a strategic thinker and an effective communicator? Do you have a knack for understanding how customers interact with a brand and a passion for crafting seamless experiences? If so, we want you on our team. Your analytical prowess and ability to align customer interactions with our brand and service are essential. You’re enthusiastic about creating advanced, automated customer journeys that deliver outstanding results for both the customer and the business. Your enthusiasm is contagious, and data-driven decision-making is at the core of our collaboration.

What you will do

As a Customer Journey Designer at Avinode Group, you will:

• Map the Customer Experience: Utilize established segments and personas to create detailed customer journey maps, illustrating every stage from brand discovery to repeat engagement. Identify pain points, emotions, and moments of delight to enhance the customer experience.
• Customize and Innovate: Tailor journey maps to address specific needs and incorporate relevant details for each scenario. Design, build, and manage customer journeys across various touchpoints in the customer lifecycle.
• Collaborate and Integrate: Work with different teams to create and implement customer journeys that drive positive outcomes. Build these journeys using our tech stack, comprising multiple tools.
• Drive Excellence: Regularly review key customer experience journeys and touchpoints with cross-functional teams. Apply an insight-led, action-oriented approach to understand and document the performance of these journeys.
• Report and Analyze: Regularly report the status of key customer journeys and touchpoints to stakeholders, using a mix of quantitative and qualitative data analysis.

What you will bring along

You thrive in a complex organizational environment and enjoy planning, organization, and creative problem-solving. You will bring along an excellent understanding of how people, objectives, processes, and systems link. You have a background or exposure to managing multiple priorities and resources at one time, working with cross-functional teams. You have a mindset of continuous progression and adaptability to ultimately promote and embed the use of customer journey mapping in the organization.

• Experience: 4+ years as a Customer Journey Designer or similar role.
• Influence and Change Management: Ability to drive change using customer experience principles and tools.
• Innovative Thinking: Experience in design thinking, agile projects, and lean startup ‘test and learn’ experimentation.
• Organizational Savvy: Strong planning, organization, and problem-solving skills, with an excellent understanding of the interplay between people, objectives, processes, and systems.
• Multitasking: Ability to manage multiple priorities and resources simultaneously, working with cross-functional teams.
• Project Management: Knowledge and expertise in Project and/or Program Management.
• Continuous Improvement: A mindset geared towards continuous progression and adaptability to promote and embed customer journey mapping within the organization.
• Self-Starter: Driven by achieving tangible results and outcomes.
• Process Improvement: Experience in process improvement methodologies.
• Communication Skills: Excellent communication and presentation abilities.
• Cross-Functional Collaboration: Thrive in a setting where collaboration across functions drives innovation and success.

What do we offer you?

We are proud to offer you a workplace with high engagement and where creativity and curiosity are always much appreciated. Your ideas will be heard.

• Ability to schedule your calendar with flexible work locations.
• Competitive salary and benefits
• Synergy events are where all Noders meet each other to collaborate on a professional level and have fun, which is equally important.
• There are great opportunities to develop certain skills or to learn new things through training. We want to support your development and dreams.

Want to join our crew?

Does this sound like a great fit for you? Our website has more fun facts about our Noders (that’s what we call ourselves) and our culture.
Please apply for this position as soon as possible through the “apply” button with your CV and cover letter in English. Selections will be running continuously, so don’t wait to apply!