Tag Archive: Paynode member stories

1. Brad Searls – How being part of the Avinode system means you can trust in Paynode. 

   June 30, 2022 9:16 am Leave a Comment

   You’ve been in the charter business for more than two decades, Brad 

   That’s right, I’ve been a pilot for many, many years, before recently founding The Jet Guys. We’re a charter brokerage company and we also advertise aircraft management for part 91 use only. Although we’re in our early years, we’re seeing some really encouraging growth. 

   
   

   Were you familiar with Avinode from your time flying?

   Yes, I was. When working for another company about seven years ago – I was a captain on one of their planes plus I took care of the charter brokering side of things for them – I suggested using Avinode. Then, when I started The Jet Guys, I went straight back to Avinode because it’s the biggest and the best out there in my opinion. 

   
   

   Is that how you heard about Paynode?

   It was, yes. We were looking for the most trusted way for clients to pay us and for us to pay operators. Also, being able to accept credit cards from clients was key to us. 
   
   Paynode ticked all these boxes and offered the bonus of being linked with the Avinode system, which means we can do everything in one place. I don’t know of any other platform right now that offers what Avinode and Paynode do.

   
   

   How do you find Paynode to use?

   It’s simple and intuitive. There have been a few occasions where I’ve had to call on the Paynode team for support – I had issues with a couple of last minute wires and the guys were great and even helped speed things up – but really, I’ve had no troubles with the system.

   
   

   And have you seen the benefits that come with using Paynode?

   For sure. Paynode creates great efficiencies for us in the way we wire funds, handle credit card payments and can make currency exchanges if we need to in the future. I’ve not had to use my local bank for any of these tasks, thanks to Paynode.

   Being able to request payments from the client directly in the system is so quick and easy. Just sending them that link saves me having to leave the system. The credit card feature also saves me time when I’m doing follow up billing for catering and ground transportation. 

   
   

   Are there any issues that could be looked at to make Paynode better?

   I think the only hiccup is around when funds are released to me. If someone wants to pay for a flight with a credit card, I always have to front the amount because I don’t receive the money in time to pay the operator several days prior to the trip. 
   
   That’s not just a Paynode thing, I’ve looked at other merchant accounts and it seems like they too – for that amount of money – want to hold it for a period for security reasons. I understand that’s how things are, but it would be great if it wasn’t the case.

   
   

   So, you’re looking forward to seeing a greater take-up of Paynode across the industry?

   I really am. I would say to brokers and operators everywhere that signing up to Paynode will simplify life for us all – especially when dealing with last minute trip requests around the weekend where banks are closed and the operators wants their money. 

   There have been several occasions where I’ve wished an operator had Paynode because I could pay them instantly, no matter what day it is. I want them to be paid and happy, and to know that they’re dealing with a good broker they can trust. Paynode is key to this. 

   
   

   Want to simplify your payments? Join Paynode today. No fee to sign up, no subscription costs, and no monthly minimums. It’s all included in your Avinode membership. Read more here.

2. Vladimir Bogaychuk – How Paynode brings speed to the fast-moving world of business aviation.

   May 17, 2022 7:25 am Leave a Comment

   Hi, Vladimir. Tell us about CTR Atmospherica Aviation
   Well, we’re a Prague-based operator that’s been providing private aviation services since 2006. We have a really professional team and a fleet of aircrafts ranging from entry level to super midsize jets. This allows us to be flexible in the trip solutions we offer.

   As we’re growing a lot, we hope to add two more aircraft to our fleet this year and another next year. We’re also expanding the geography of our flights and investing in the quality of service we provide. 

   
   

   Do you remember how you first heard about Paynode?

   We were already an Avinode customer – we have been since 2013 – so I think it was through a pop-up message that tells you about new features and options. Then I got an invitation for an online webinar where Paynode was described in more detail. 
   
   After attending that, I just knew we had to start using Paynode. Also, as Avinode members, we had no concerns about using another product from a trusted vendor that we’ve had a long successful history with.

   
   

   What was the biggest factor in your decision?

   The main reason was to take advantage of the benefits that come with making instant payments. Being able to sort payments, stress-free and within minutes – whether it’s a bank day or not – is a game-changer. This really makes the booking process simpler and more efficient.

   
   

   Would you say that instant payments are your preferred payment option where possible?

   For sure. It’s a great feature because it makes our life easier. It eliminates risks and gives you more room to concentrate on other flight preparation aspects instead of payment issues.

   
   

   Can you remember your first Paynode payment?

   Yes. There was a situation where we couldn’t receive the wire transfer before the flight was due to happen at the weekend, so it was an ideal time to use Paynode instant payment. It was one of those occasions where both the broker and I were happy to see the Paynode user icon on each other’s profile. The whole process was easy, quick and stress-free.

   
   

   How else has Paynode made life easier for you as a business?

   One of the currency accounts that we use in Paynode is a GBP account, which means we now have greater flexibility when working with our UK-based partners. There are no currency exchange fees to pay and the payment is as fast as a domestic transfer.

   
   

   What Paynode features do you like best?

   The business aviation sector is known for its high-workflow intensity. What I really like about Paynode is the automatic notifications, confirmations and history logs that let you easily control payment processes.

   Another Paynode tool that we use a lot is the card hold feature. It’s secure, quick to process, and so well designed that we completely moved to this solution with regards to all credit card operations.

   
   

   That’s great to hear that you handle all credit card transactions through Paynode 

   It’s so easy, and the information the feature provides is excellent. I like that you get email notifications on all key statuses of the payment, such as authorization or credit card hold expiration. 
   
   Also, sometimes the value of a transaction changes. When that happens, you don’t need to start the process from point zero, you just copy the original form and change the details that you need. This feature is very useful when you’re working on an urgent flight.

   
   

   From your perspective, how could Paynode be improved further?

   I’d like to see the credit card hold extended. Occasionally, the current six day period is not enough to pay the broker and receive funds to our account. In this situation, you’re either left without a guarantee for some time, or the broker must put on hold the same amount again.
   
   If it was possible to send a request to the client to confirm the extension of the hold and, after confirmation extend it, this would solve the issue.

   
   

   The number of brokers and operators using Paynode has doubled since you came on board last summer. What would you say to any partner considering Paynode?

   I would say join us. The more brokers and operators using Paynode, the better things will be for the whole industry. Just imagine how great it would be if any confirmed flight between Avinode users could be instantly paid for via Paynode. 
   
   I’d recommend Paynode to anyone. It will make your life easier and when you’re running a business, you can’t put a price on that.

   
   
   

   Want to simplify your payments? Join Paynode today. No fee to sign up, no subscription costs, and no monthly minimums. It’s all included in your Avinode membership. Read more here.

3. JetClub – How Paynode offers the human touch that means so much.

   April 21, 2022 8:48 am Leave a Comment

   Hi, Salvatore. Please tell us a little about JetClub

   Well, JetClub is a European company created by Co-Founders Vishal Hiremath and Glenn Gonzales who started operations last year. The business has seen good growth and reputation in Europe.

   Things are going very well at the moment – we’re growing up fast. 

   
   

   As you grow it’s so important to have the best possible payment system in place

   For sure, and we knew that a traditional bank on its own was not really the answer. Sometimes it’s difficult to deal with banks when you’re a totally new company like we were in Europe. 
   
   We currently use Paynode and also a traditional electronic bank. It’s difficult to work with the bank because there are many issues, and each time you have to call the customer service line, they can’t help you. 
   
   With a bank, we don’t have the personal relationship that we need. Paynode gives us that.

   
   

   It sounds like you were looking for a payment partner more than anything

   That’s exactly right, and as the key person in the company using Paynode day-to-day, that was essential for me.
   
   With Paynode we found a partner and a friend. I can’t speak highly enough of Paynode staff, Brenton Melville and Evelyn Franco. From the beginning they’ve always been available to help us figure out solutions to our problems. And if they don’t know the answer, they work to find it.

   
   

   That personal service sounds particularly important to you

   Absolutely. Maybe it’s my Sicilian nature but human connection means a lot to me. I prefer to speak to a person on the phone instead of by email where possible. By talking you can understand the tone of their voice and the attitude of the person. 

   If I do have to send an email to the Paynode team, I know I won’t need to send a reminder because I’ll receive a reply quickly. Even if there’s no solution, the response will be, “Salvatore, I’m working on it for you.”

   
   

   Is there anything that Paynode can’t do that you’d like it to?

   One thing that I know is being worked on is the inclusion of bank statements. I currently have to request those, but they’re always provided quickly. Our auditor recently asked for something different from normal bank statements and the Paynode guys sorted it out, no problem. 

   Also, being able to obtain a Paynode issued credit card would be great.

   
   

   Tell me how Paynode makes your life easier

   It simply saves me time every day. For example, if I need to send a bank transfer or a wire transfer in another currency – such as Swedish Krona – I can do that in seconds. Even with currencies that we don’t use very often, I have the exchange rate there, right in front of me, immediately. 
   
   If I were to use our Swedish bank account to make that payment, I’d have to send an email and wait maybe two hours for a reply, then another couple of hours to complete the transaction. That’s useless if we need to land in a Swedish airport in five minutes’ time. 
   
   In our industry we don’t have time to wait, and with Paynode we don’t have to. 

   
   

   So, you’re happy with Paynode?

   Of course, 100%. It’s a very intuitive system and you don’t need a degree in finance to make a payment or find information easily.
   
   There are other companies who offer a similar product, but I have a strong bond with Paynode and the people behind it. Evelyn and Brenton have helped in so many ways and we have a mutual trust that I value. 

   
   

   Finally, can you see any reasons why people would not use Paynode?

   The big issue is that many people still think traditional banks are the only solution. The truth is that those banks are now very slow and old fashioned. 
   
   Convincing clients to use Paynode is not always easy, but I work hard to show them how Paynode is the perfect option. I don’t need to send the POP to prove I’ve made a payment because they receive the funds instantly. It couldn’t be simpler.

   Interested in simplifying your payments? Welcome to Paynode, your new comfort zone.

4. Mauro De Rosa – How Paynode is building something that money can’t buy… trust.

   March 31, 2022 1:28 pm Leave a Comment

   Hi, Mauro. Tell me how did Fast Private Jet manage payments before Paynode.

   From day one, we always had issues with payments. We had a pool of operators that we’d work with, and we’d typically send a proof of payment. That worked OK, but there was always the threat of issues, such as fraud.

   Although our community is small, new operators and brokers pop up every day, and you can’t know everybody. Trust is so important in our industry, and trust is not always there with new people. 
   
   Even if someone paid by credit card, after 40 days they could claim the money back. Plus, we’re talking about huge sums of money – €50,000 might not even cover a single flight. And when working with operators in the US or South America, it can take days for a wire transfer to arrive in the account.
   
   So we said, OK, this is a real pain, we need to find a solution. Thankfully, Paynode showed up.

   
   

   How was the training you received from the Paynode team?

   The training and support has always been very good. Our company is called Fast Private Jet so you can tell that we really value speed. Every time we send an email to the Paynode team, we get a call back in 10-20 minutes, which is great. 
   
   I hope that once the number of customers grow they can maintain that efficiency because payment is one of the most important thing for companies in our industry. If you have an issue, a fast reaction from the other side is crucial. Today the support is brilliant. 

   
   

   Aside from payments, has Paynode changed the way you work in other areas?

   Yes, it has. Let’s say there is a list of operators. One is offering a flight at €10,000, one at €10,400 and a third at €12,000. If I don’t know them, I choose the one that uses Paynode. It’s that simple. 
   
   Of course, we always do our research; we speak on the phone, understand the service they offer, get to know the history of the plane and the history of the company. But Paynode can be the deciding factor in us booking that operator, even if it costs €1,000 more.

   
   

   And Paynode makes it easy to do business in different currencies.

   That’s right, and this is very important. We had a case last week where we were dealing with an operator in the UK, and they sent an invoice in pounds. We had all this money in euros, and it was so simple to switch from euro to pounds and pay so the flight could happen.

   
   

   Would you recommend Paynode to other brokers and operators?

   Absolutely, I invite the whole industry to adopt Paynode. It’s simple, stress-free, and intuitive to use. When we started, not many operators and brokers were using Paynode. Now, bit by bit, more are coming onboard. 
   
   On a practical level, Paynode offers the reassurance that you’re going to get paid instantly. We are all businesses, and it doesn’t matter if it’s €100 or €100,000, you need to know that you’re getting paid for your services. We have a rule within our team, “no money, no flight.” Paynode is the answer. 

   
   

   What do you think the future of air charter payments will look like? 

   Personally, I believe Paynode will be the system of payment in the future. Yes, there are other platforms out there, but I don’t see anyone else being able to do that.
   
   What it has done is providing the trust in the exact same way that Avinode has. It lets us work worldwide with operators and brokers in an efficient, safe way.
   
   It’s so important to be connected and Paynode will be the only system that will be accessible and trusted by all. As new people enter our community, Paynode will be the way to introduce those new members. 

   
   

   Are there any upcoming developments you would like to see?

   One development I would love to see – and I know the guys are working on this in the background – is to integrate Paynode into the many software products used in the industry. At Fast Private Jet we use the FL3XX aviation management system, and when Paynode can integrate with that, we’ll have everything in a single solution.
   
   Business aviation is surely the most inefficient industry in the world. You have 200 platforms, you need to control planes, fuel, handling, airport slots… and everything is manual. Together we need to work towards efficiency with fewer mistakes. Paynode has a crucial role to play in doing this. 

   
   

   Finally, what one word would you use to sum up Paynode? 

   If I had to choose just one word, it would be trust. That’s what Paynode is building. 
   
   The first time my accounts team told me we were going to send €100,000, I said “just do it”. I trust the company completely.

   
   

   Interested in simplifying your payments? Welcome to Paynode, your new comfort zone.

5. Paul Malicki – How Paynode is helping one digital broker navigate the currency minefield

   June 29, 2021 10:16 am Leave a Comment

   Hi Paul, tell us a little about Flapper

   Well, we’re a digital broker based in Brazil. We use Avinode especially to source aircraft outside of our core market of Brazil, also act as marketing agents for four air taxi operators in Avinode.

   We’ve been an Avinode customer for two years and started using Paynode just three months ago. Straight away we’ve seen the positive impact it has on many aspects of our business, not just payments.

   
   

   Is it fair to say that Paynode has made life easier?

   Absolutely. One of the big problems it solves for us is dealing with payments in multiple currencies.

   Customers in the US or Europe are from a mono-currency culture, but we don’t have that luxury in Latin America. Although Flapper has a US bank account and the primary currency for private flights is dollars, there are multiple currencies to deal with in the region. And that’s before you consider our other customers – both operators and end-users – all around the world.

   With so many currencies in use, and conversion rates to think about, things can get complicated. It’s here where Paynode really streamlines the process and makes it painless.

   We also love the credit card charge feature in Paynode. Here in Brazil, we tend to pay by bank transfer because of issues around fraud. With brokers in Europe preferring to pay by credit card, the feature lets us do that instantly.

   
   

   That increased speed of payment must be crucial to you

   For sure. As an industry we’ve been seeing a reduction in the time between requests and actual flight operations. In the past, the average was maybe six days, and that’s now down to three or even two days. People are not planning too far ahead, and while that’s understandable given the pandemic, it makes it really difficult to manage payment in such a short time.

   With Paynode making this fast turnaround possible, it’s the perfect solution for our time. It really is the one-stop-shop for payments in private aviation today.

   
   

   How quickly were you able to get up and running with Paynode?

   Really quickly, actually. The support and training we’ve received has been outstanding. We’ve been really looked after, from the onboarding process and beyond. My team, to be fluent with a new tool, may typically require two or three training sessions because it’s a complex market we work in. But with Paynode, we literally had training on the Tuesday and on the Wednesday, we closed our first flight with a client from Italy. My team just remembered exactly how to use Paynode, so that’s testimony to how intuitive the system is and the quality of the onboarding.

   
   

   And finally, how do you think Paynode is perceived in the sector?

   Speaking from my own experience – and that of Flapper – I would say that Paynode is like a stamp of quality for many foreign customers who may not have heard of us. In our business, trust counts for a lot, and that’s part of the reason we joined Paynode.

   A customer in Australia might see that we’re based out in Brazil, and when they see that we’re a Paynode customer, that gives us credibility. I think it’s a real brand boost.

   
   

6. Wingman Aircharter – How Paynode has been a game-changer for one broker business

   April 20, 2021 9:06 am Leave a Comment

   When did you first become an Avinode Group customer, Thomas?

   I’ve actually been using Avinode for the past 13 years. I spend ten years working in sales for another operator, before starting my own broker-only business – Wingman Aircharter – in October 2017. Throughout all that time, Avinode has been a constant partner for me.

   
   

   And how about Paynode?

   I’ve used Paynode since the beginning. I had it before the Paynode to Paynode transaction feature existed, which meant I didn’t use it too much, but it has progressed so much since then.
   
   With all the new features, I depend on Paynode for a lot of my business, including all of my non-Danish accounts and everything except credit card payments. I use it almost as a normal bank account.

   
   

   What pain points has Paynode taken away from your daily life?

   There are a lot of benefits to using Paynode and many ways that it makes my life easier – I can still remember how time-consuming and complicated things were in the past.  
   
   One of the biggest positives is that I can pay operators 24/7. If a client decides at the last minute they want to fly somewhere, it’s not for them to worry about the banks being closed and what that might mean for transferring money to the operator. I can now do that instantly thanks to Paynode.

   The alternative would mean me paying with a credit card until I’m able to do a bank transfer on the next working day. I’d have to have the funds to use my credit card and have the money in the bank too, so I’d need the funds twice to make just one payment. Paynode does away with this problem and makes everything much simpler and smoother. That’s one of the things I really like about it.

   Also, if you pay euro to euro there are no transaction fees, which is great. I have a euro account, a Pound Sterling account and a US dollar account, so it’s very flexible and lets me pay in a range of currencies.

   
   

   Have you been well supported by the Paynode team?

   I really have. They were great in the beginning especially, showing me how the system works and how to get the best out of it. I still rely on the support team in the US and ask them a lot of questions. They’re always available by email and they reply quickly.

   
   

   And I believe you worked with the Paynode guys on the recent developments

   Yes, I was happy to volunteer and help the product team make improvements by sharing my thoughts. I told them how I personally want to use Paynode and what I would like it to do. I enjoyed being part of the process.

   
   

   What new features would you like to see in the future?

   One of the things I asked for is the ability to connect a credit card to an account. That might seem like a small detail, but it would be nice to have in the future. Also, while my customers can pay with Visa and Mastercard, some have requested being able to use American Express. I’m very much looking forward to when EU based members can do that as the US based members can today – I believe it’s coming soon.
   
   I think we’ll see the full potential of Paynode realized when the whole industry is hooked up and we can pay all of our operators directly and instantly.

   
   

   Would you say that being a Paynode user has helped build trust in your business amongst operators?

   Yes, I would. For a start, operators know that they will receive their money instantly. They can depend on that, which is nice. Many operators won’t fly if they don’t have the money beforehand and that’s how the industry works. When you have an urgent flight that occurs with just two hours’ notice and you can’t pay them, they won’t fly. Paynode is the perfect solution. For us, the fact that we can make those payments in seconds is a game-changer.

   
   

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   Interested in Paynode? No fee to sign up. No subscription costs. No monthly minimums. It’s all included in your Avinode membership. Contact us here!