As a pilot, Brad Searls, experienced what makes Avinode the best in the business. So, when he founded his own brokerage, The Jet Guys, he again chose the name he trusted, which led him to become a Paynode user too. Here Brad explains how Paynode makes his life easier, why he’s only scratched the surface of what Paynode offers, and why he wishes every broker and operator would join him and sign up.
You’ve been in the charter business for more than two decades, Brad
That’s right, I’ve been a pilot for many, many years, before recently founding The Jet Guys. We’re a charter brokerage company and we also advertise aircraft management for part 91 use only. Although we’re in our early years, we’re seeing some really encouraging growth.
Were you familiar with Avinode from your time flying?
Yes, I was. When working for another company about seven years ago – I was a captain on one of their planes plus I took care of the charter brokering side of things for them – I suggested using Avinode. Then, when I started The Jet Guys, I went straight back to Avinode because it’s the biggest and the best out there in my opinion.
Is that how you heard about Paynode?
It was, yes. We were looking for the most trusted way for clients to pay us and for us to pay operators. Also, being able to accept credit cards from clients was key to us.
Paynode ticked all these boxes and offered the bonus of being linked with the Avinode system, which means we can do everything in one place. I don’t know of any other platform right now that offers what Avinode and Paynode do.
How do you find Paynode to use?
It’s simple and intuitive. There have been a few occasions where I’ve had to call on the Paynode team for support – I had issues with a couple of last minute wires and the guys were great and even helped speed things up – but really, I’ve had no troubles with the system.
And have you seen the benefits that come with using Paynode?
For sure. Paynode creates great efficiencies for us in the way we wire funds, handle credit card payments and can make currency exchanges if we need to in the future. I’ve not had to use my local bank for any of these tasks, thanks to Paynode.
Being able to request payments from the client directly in the system is so quick and easy. Just sending them that link saves me having to leave the system. The credit card feature also saves me time when I’m doing follow up billing for catering and ground transportation.
Are there any issues that could be looked at to make Paynode better?
I think the only hiccup is around when funds are released to me. If someone wants to pay for a flight with a credit card, I always have to front the amount because I don’t receive the money in time to pay the operator several days prior to the trip.
That’s not just a Paynode thing, I’ve looked at other merchant accounts and it seems like they too – for that amount of money – want to hold it for a period for security reasons. I understand that’s how things are, but it would be great if it wasn’t the case.
So, you’re looking forward to seeing a greater take-up of Paynode across the industry?
I really am. I would say to brokers and operators everywhere that signing up to Paynode will simplify life for us all – especially when dealing with last minute trip requests around the weekend where banks are closed and the operators wants their money.
There have been several occasions where I’ve wished an operator had Paynode because I could pay them instantly, no matter what day it is. I want them to be paid and happy, and to know that they’re dealing with a good broker they can trust. Paynode is key to this.
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