We seek a dedicated and enthusiastic Product Owner, CRM Applications to enable Avinode Group teams to manage the customer journey and customer engagement as effectively and efficiently as possible. In this role, you help define and support our core processes and success metrics and implement them through systems and data – of which the primary tool is our CRM. This means managing a portfolio of projects, both big and small, to make incremental and step-change improvements.
What you will do
Process definition and oversight
Identify, analyze and document business requirements
Ensure key processes are well defined, documented, supported by our systems, measurable, adopted and adhered to by users
Assess what’s working and what’s not with a drive to make it easier to do business – both for our teams and our customers. Monitor key metrics (such as conversion ratios and time between process milestones) to evaluate the effectiveness of processes and where improvements are needed
Seek out best practices for SaaS and subscription business models – identify opportunities to apply those best practices to our processes and measures
Product Owner, Champion and Advocate
Plan and experiment on growing CRM to meet the evolving needs of the business
Manage periodic upgrades: troubleshoot and fix bugs and system issues
Create CRM specifications for new processes or functionality
Implement agreed changes in CRM by either building and testing them yourself or working with CRM consultants
Document and train users on new capabilities, following up to ensure adoption
Ensure data quality and regular cleaning to ensure a healthy and sustainable CRM
Support commercial initiatives with CRM, leading change initiatives and projects as agreed and prioritized
Data insights and delivery for Avinode Group teams
Collaboratively define where data is mastered and shared to ensure sustainable data
Drive and support system integration projects to share or pass relevant data between systems
Identify and help deliver data to employees at the right time in helpful ways to enable them to be effective in customer interactions and managing customer relationships
Define and build dashboards in CRM to support our different teams to get insights
Define and deliver new projects as they are identified and prioritized across the Avinode Group
Follow and role model Project Management best practices
Deliver in a Lean and iterative way
What you will bring along
Working knowledge of Microsoft Dynamics 365 and Salesforce, Salesforce certification is preferred
Ability to break down ideas into building blocks, provide structure and define processes
Analytical and critical thinking – you use both data and user input as the basis of your recommendations and assessments
Practice and champion of Lean methodologies
You are curious, eager to experiment and try new approaches and tools, constantly looking to improve both yourself and the business
Effective communication with strong influencing skills – you can build consensus and “bring people with you”
A self-starter, resilient and adaptable – you are comfortable working with ambiguity and can work remotely from your manager
Proven extensive administration/development experience with customer relationship management technologies
5+ years agile or lean project management experience in building and supporting CRM applications – you work through the project management process with consistency and champion best practices throughout the organization
Bachelor’s degree or equivalent
Experience working at a SaaS company
Ability to travel internationally
Want to join our crew?
Sounds like a fit for you? You’ll find more fun facts about our Noders (that’s what we call ourselves) and our culture on our website. Kindly apply for this position through the “apply” button with your CV and cover letter in English as soon as possible. Please note that selections will be running continuously so don’t wait to apply!
About Avinode Group
Avinode Group, owned by World Kinect Corporation, offers a fully connected suite of essential B2B software to enable Business Aviation professionals through the entire workflow of managing, sourcing, and booking aircraft. Founded in the heart of Sweden in 2002, we support around 2,000 companies globally.
Our essential tools are designed to minimize stress and maximize profit for brokers and operators. The suite includes the world’s leading sourcing platform for air charter, making it easy to find aircraft, book trips, and market aircraft globally. Air charter operators and flight departments are provided with a fully cloud-based fleet management system to make flight operations smoother. Our customers can rely on a hassle-free process from quoting to booking and paying with a fully integrated payment solution.
With 150+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers everyone to come forward with new ideas, try them out, make some mistakes, and initiate dialogue. Avinode Group seeks candidates who thrive on exciting assignments and can collaboratively work alongside other intelligent, humorous, and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us daily to exceed expectations.
Avinode Group is an equal opportunity employer and cares about having the best people for the job. We care about your skills and who you are as a person.