Avinode Group - Remote within the US

Customer Support Representative

Location: Remote within the US. Personality over location.


Customer Support Representative


What you will do

  • Solve customer inquiries over email, chat, and phone.
  • Manage and coordinate urgent and complicated support issues via our helpdesk software.
  • Act as the voice of the customer and partner with product and engineering teams to ensure customer feedback is heard.
  • Partner with our Onboarding, Customer Success, and Sales team to make sure customer issues are resolved.
  • There may be occasional travel and weekend work required to meet with the team in-person and to make sure our customers are supported when necessary.

Who you are

At least one year of experience working in a SaaS support role.

  • You are obsessed with delivering exceptional customer experience.
  • You have a start-up mentality and can thrive in a fast-pace and sometimes ambiguous work environment.
  • Never satisfied – you are constantly looking to improve both yourself and the business. You are curious, eager to experiment and try new approaches and tools.
  • A history of success in a customer-facing role.
  • A desire to learn and immerse yourself in a new industry to truly understand the customer.
  • An attitude that gets things done.
  • Strong problem-solving abilities to quickly understand customer’s core issues and find creative solutions.
  • An interest in aviation and/or the travel industry is a plus!
  • You have a passion for technology and for being a part of a fast-growing SaaS company.
  • Able to travel domestically and internationally
  • Your English is on a native speaker level (spoken and written)

Why Avinode Group

  • We are revolutionizing an industry. We love being at the forefront of the market.
  • You will be seen and be heard.
  • You will be surrounded by Noders who love what they do in work and love what they do outside of work.

How to apply

Sounds like a fit for you? Please send us your CV via e-mail to Stephanie Uhl, Customer Support Lead: [email protected]

About us

Avinode Group, owned by World Fuel Services, brings tech solutions to business aviation problems. We spotted a gap in the market and created a set of indispensable tools the modern business aviation essentials.

Today, we operate a growing suite of applications that 7,000+ air charter professionals use to do their everyday work. We take our role in their businesses seriously and make a point of delivering consistently excellent customer service and unique, everimproving products.

Avinode, is the world’s leading air charter sourcing platform for business aviation professionals to buy and sell charter online. Every year, Avinode processes around 8.0 million trip searches and 13 million trip requests.

Schedaero, is a flight operations platform that enables operators and flight departments to schedule, maintain and sell out private fleets with ease. Schedaero brings all charter sales activities and details together in one place.

Paynode, is our payment platform specifically designed to facilitate payments in the air charter industry. With Paynode, our members can send and receive payments with anyone, anywhere all in one easy workflow allowing industry professionals to transact 24/7/365.

This level of sophistication doesn’t stop us from having fun, however. We “Noders” find it important to enjoy an open and friendly work atmosphere, where a bit of quirky humor is always welcome. With 100+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers every single person to come forward with new ideas, to make mistakes and initiate dialogue. Avinode seeks candidates who thrive on exciting assignments and can collaboratively work alongside smart, humorous and dedicated coworkers. Our roots are firmly planted in our core values, which inspire us every day to exceed expectations.

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