Category Archive: News

  1. Sam Foulger – designing workflows that give our members super-powers.

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    As a Product Manager, Sam Foulger ensures we build solutions that meet the customer’s needs. That includes working closely with our operator and broker members to understand the challenges in their daily workflows and discuss potential solutions. Our team of designers and developers can then identify what we can solve by building features and solutions that cater to the actual needs of our members.

    “I’ve been working specifically with charter workflows, making it seamless all the way from sourcing to reconciling payments. Great software products should make their users feel super-powered, and make them feel that they can do more with their day than they ever realized was possible.”

    A workday with different systems and manual communication between team members can make it difficult to get a good overview of what the status is on a trip. The result of our teams’ work is a full integration of the charter booking flow collecting quotes, contracts, and payments in one place.

    Sam explains, “One of my favourite features is the digital contracting. Instead of a manual booking workflow including PDFs and e-mails, you can now easily create a contract from your quote in one click, get it signed by the customer, and your whole team is notified automatically.”

    Whether you’re an Operator or Broker, we’ll help you explore our seamless charter booking flow and its unique benefits for you. Get in touch with our team so that we can understand your needs and show you our essential solutions that build the enhanced booking flow.

    ABOUT SAM

    Sam Foulger is one of our Product Managers based in Portland, Oregon, USA. He not only lives to create great software products, but is also a former self-employed jazz drummer, keen photographer and rollerblader outside of work hours.

  2. Online quoting: The art of making a good first impression

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    “First impressions last” is a well-known expression and you only have 7 seconds to make one. That’s how long researchers at New York University say it takes for us to decide what we think of a person or a company. Changing first impressions takes a lot of work, so we need to ensure it is positive.

    In air charter, it’s important to get the customer interaction right from the start. Offering a smooth process to book a trip is one crucial way to boost the customer experience.

    In our new charter booking workflow, you quickly provide clients with a mobile-friendly, digital interface for choosing their preferred aircraft and trip options – branded for your business. The confirmed quote is then easily converted to a contract, signed, and paid for, all in one place.

    We’ve developed a series of new functionality that allow you to take control of the complete workflow and provide a seamless and secure experience for the client.

    Avinode Group's booking flow.

    Quoting with less work and more flow

    With online quoting, you can drastically reduce manual work for your team. Saving time in this process means you can focus on delivering a top-notch service to your client and build closer relationships.

    • Visibility of the status of quotes, contracts, and payments.
    • Real-time notifications to everyone involved in the trip.
    • Easily convert quotes to digital contracts, signed in the same workflow.

    Provide your client with a great booking experience.

    A smooth and positive booking experience for the client means the process could take seconds rather than hours or days. Considering this easy interaction with the client, you get more time to deliver a premium service.

    • A mobile-friendly interface for selecting, booking, and paying.
    • Automatic notifications throughout the booking.
    • Secure payment options.
    • A seamless interaction that builds customer satisfaction.
    Avinode Group's Booking Flow with Digital Quote

    Whether you’re an Operator or Broker, we’ll help you explore online quoting and its unique benefits for you. Get in touch with our team so that we can understand your needs and show you our essential solutions that build the enhanced booking flow.

  3. Remove payment friction with a modern charter booking flow

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    Dealing with a large proportion of last-minute, high-value, and international charter transactions adds to the complexity of air charter payments. Additionally, an average of 28,5% of charter flights globally were requested within 72 hours of departure in 2023.

    Most charter sales and finance teams know the pain of a scattered workflow for managing payments. Dealing with different sources to track payments makes it difficult to get a good overview of a payment’s status. Finding solutions that protect customers’ funds and save time for their internal teams is a top priority for any charter business.

    The benefits of integrated digital payments

    With our upgraded charter booking workflow we’ve brought our essential solutions for air charter together in one fully integrated workflow. It provides a friction-free booking experience for clients and makes it easier for charter sales teams to keep track of quotes, contracts and payments on one platform.

    Avinode Group's booking flow.

    One system, complete visibility.

    By bringing together your charter payments in one place, your charter sales and finance teams get a complete overview of all payments whether it’s by card, wire, or instant payment. You can feel confident that payments are settled faster and more securely.

    • Store a card on file within our platform.
    • Link payments to charter trips in Avinode.
    • Reduce double-entry of data.
    • Payments from anyone, anywhere in just a few clicks.

    A customer experience that goes above and beyond

    In our online and mobile-friendly booking, your client can select, book and pay for the trip in one seamless flow. Considering this easy interaction with the client, you get more time to focus on what really matters – building relationships.

    • Select, book, and pay in one place.
    • Branded for your business.
    • Give customers the choice of paying by card, wire or instant payment.
    Avinode Group's booking flow with integrated payments.

    Whether you’re an Operator or Broker, we’ll help you explore online quoting and its unique benefits for you. Get in touch with our team so that we can understand your needs and show you our essential solutions that build the enhanced booking flow.

  4. Empower your charter sales team with digital contracting

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    If you’re in charter sales you already know how time-consuming it can be to finalize a trip booking with a client. It can require hours of manual work to get trip documents and contracts prepared, drafted and signed. Since business aviation relies on personal relationships, task automation, and seamless workflows have not been a business priority. However, optimizing the charter sales workflow and reducing manual tasks can free up time that you can spend on what really matters – your customer relationships.

    In our new charter booking workflow, your client can easily review and sign the digital contract, which is securely stored on our platform, on their phone or desktop. And you can keep track of the status of quotes, contracts, and payments – all in one place.

    Five reasons teams love digital contracts:

    Bring your team’s efficiency to a new level, saving time and resources and ultimately improving your profitability. With one unified workflow and all your charter tools in one place, you can say goodbye to double-entry of information and enjoy the true meaning of payment-to-trip integration.

    Avinode Group's booking flow with signed contract
    • Move from printed papers, handwritten signatures and physical archives to truly digital contracts that are securely stored — giving you the freedom to focus on what matters most.
    • It puts everything in one place : preparing, drafting, editing, signing, and managing contracts, and is integrated in the rest of your charter workflow.
    • Automatic notifications are sent to everyone involved in a trip, when the aircraft is selected, the contract is signed, and the trip is paid for.
    • Give your clients a modern and mobile booking experience, with your corporate branding incorporated.
    • Digital signatures are built into the booking process, which means saying goodbye to double-entry of information in several systems.

    Whether you’re an Operator or Broker, we’ll help you explore online quoting and its unique benefits for you. Get in touch with our team so that we can understand your needs and show you our essential solutions that build the enhanced booking flow.

  5. An upgraded charter booking workflow that transforms your charter business.

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    In the air charter world, getting a flight booked, confirmed, and paid can feel like a puzzle with a thousand moving pieces. And when you think you have it all figured out, something vital changes. We talk to operators and brokers every day about these challenges, and how we can be part of the solution.

    In 2023, we saw that 28,5% of charter flight requests in Avinode were made less than 72 hours before departure. The short timeframes mean you may end up chasing down flight details and proof of payment by phone, email, SMS, or whatever it takes to make the trip come together perfectly for the client. In the end, it’s all about delivering a flawless customer experience, no matter the timing.

    Within our new charter booking workflow, we’ve designed ground-breaking features that bring the customer experience and your efficiency to a new level:

    Avinode Group's booking flow.

    Gain visibility and control of the complete workflow

    With everything in one place and full visibility for your teams, you can be confident that nothing slips through the cracks and there’s no risk of flights departing without payment. From offering your client different trip options, to securing payment, it’s all in one integrated workflow.

    • Real-time notifications throughout the booking.
    • Visibility of the approval status of quotes, contracts and payments.
    • Seamlessly match a payment to the trip.

    A customer experience that goes above and beyond

    With a completely online and mobile-friendly interface, your client can select, book and pay for the trip in one seamless flow. Considering this easy interaction with the client, you get more time to focus on what really matters – building relationships.

    • A booking interface that is branded for your business.
    • Select, book and pay for the flight in one place.
    • A seamless interaction that builds customer satisfaction.
    Avinode Group's Booking Flow with Digital Quote
    Avinode Group's booking flow with integrated payments.

    Peace of mind with integrated payments

    There’s no need to rely on manual updates from accounting, or checking with your bank, to see if a payment has come through. With all your charter payments in one place you can feel confident that payments are settled faster and more securely.

    • Reduce double-entry with software integrations.
    • Funds are seamlessly linked to trips.
    • Save time with your client’s card information securely stored.

    Ready to level up your charter booking workflow as an Operator or Broker, and take the next step? Get in touch with our team so that we can understand your needs and show you our essential solutions that build the enhanced booking flow.

  6. We will grow our impact on Business Aviation as we are moving to CAMP Systems International Inc

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    GOTHENBURG, SWEDEN

    World Kinect Corporation has announced an agreement to sell its portfolio of aviation software products catering to Air Charter and FBO operations to CAMP System International Inc., which includes Avinode Group.

    The closing of the transaction is subject to customary closing conditions, including regulatory approaches, and is expected to be completed in the next 60 days.

    This acquisition will allow Avinode Group and CAMP Systems to further invest in building great software products and services for our customers and the business aviation industry and drive the evolution towards seamless workflows.

     “We are excited to partner with the Avinode Group and FBO team. Both organizations have a strong track record of delivering innovative, market-leading products. This represents a complementary extension of our business and platform to bring exciting new opportunities to the market and better serve our expanding customer base.” said Sean Lanagan, President and Chief Executive Officer, CAMP Systems.

    Oliver King, Chief Executive Officer of the Avinode Group, added, “CAMP Systems International is a highly respected aviation software and marketplace provider. We are excited about the possibilities the partnership between our companies will bring to our customers. We thank World Kinect Corporation for the continuous support and our ongoing relationship.“

    Our members and partners can expect uninterrupted service and support during this transition. Avinode Group will continue to operate as a stand-alone brand. Avinode Group Employees and the Management team will continue in their current roles and positions.

    For media inquiries, please contact
    [email protected]

    About Camp Systems International Inc
    CAMP Systems International Inc. is the premier aircraft health management and enterprise information systems provider in business aviation and provides maintenance tracking services for nearly 20,000 aircraft and engine health monitoring for over 30,000 engines. Its software solutions support over 1,500 service center and maintenance, repair, and overhaul (MRO) organizations.

    About Avinode Group
    Avinode Group offers a fully connected suite of essential software to support Business Aviation professionals through the full supply chain of managing, sourcing, booking, and paying for aircraft.
    Founded in the heart of Scandinavia in 2002, the Avinode Group has more than 1800 members globally and a team spread across Europe, the US, and Australia to provide their members with the best support possible.