Brenton Melville – optimizing our members’ payment workflows.

10 May 2024

Payments are at the core of the charter industry but are often associated with high financial risk and manual work. We talked to Brenton Melville to understand how an integrated payment solution could be the answer to these challenges.

Brenton Melville has specialized in charter payments and has helped countless charter companies speed up and simplify their payment processes to ensure higher efficiency and better team collaboration. He’s seen how back-and-forth communications to ensure payment arrives on time, as well as matching funds with trips, can be time-consuming and stressful.

During the past ten years, he’s talked to many of our broker and operator members who experience challenges getting paid on time before a trip, meaning they often end up chasing payments by email, phone, or text messages to clients. Brenton explains, “Integrating payments into the same workflow as where you handle your charter bookings, allows your team to be more efficient and creates a better experience for your clients.”

The last-minute nature of air charter bookings also provides some particular challenges in how to handle late payments and chargebacks. “Our payments team knows how the industry works. So, when issues do arise, they can help and resolve them faster.”

Integrating everything into one workflow, combining quotes, contracts, and payments, removes a lot of friction for your internal teams and clients. Freeing up time for your team allows you to focus on building stronger customer relationships.

Regardless if you’re doing international payments regularly or not, an additional benefit is that you can save money on reduced fees by using our built-in FX solution.

Whether you’re an Operator or Broker, we’ll help you explore our payment solution and its unique benefits for you. Get in touch with our team so that we can understand your needs and show you how you can build a smoother payment and booking workflow.

Since joining the company in 2014, Brenton has made significant contributions as the commercial lead in our Payments initiative. Having recently relocated back to his hometown of Sydney, Australia in 2022, Brenton continues to work remotely for Avinode Group. In his free time, he stays active playing padel and tennis and of course enjoys a good ‘Aussie Barbie’.


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