In the air charter world, getting a flight booked, confirmed, and paid can feel like a puzzle with a thousand moving pieces. And when you think you have it all figured out, something vital changes. We talk to operators and brokers every day about these challenges, and how we can be part of the solution.

In 2023, we saw that 28,5% of charter flight requests in Avinode were made less than 72 hours before departure. The short timeframes mean you may end up chasing down flight details and proof of payment by phone, email, SMS, or whatever it takes to make the trip come together perfectly for the client. In the end, it’s all about delivering a flawless customer experience, no matter the timing.

Within our new charter booking workflow, we’ve designed ground-breaking features that bring the customer experience and your efficiency to a new level:

Gain visibility and control of the complete workflow

With everything in one place and full visibility for your teams, you can be confident that nothing slips through the cracks and there’s no risk of flights departing without payment. From offering your client different trip options, to securing payment, it’s all in one integrated workflow.

• Real-time notifications throughout the booking.
• Visibility of the approval status of quotes, contracts and payments.
• Seamlessly match a payment to the trip.

A customer experience that goes above and beyond

With a completely online and mobile-friendly interface, your client can select, book and pay for the trip in one seamless flow. Considering this easy interaction with the client, you get more time to focus on what really matters – building relationships.

• A booking interface that is branded for your business.
• Select, book and pay for the flight in one place.
• A seamless interaction that builds customer satisfaction.

Peace of mind with integrated payments

There’s no need to rely on manual updates from accounting, or checking with your bank, to see if a payment has come through. With all your charter payments in one place you can feel confident that payments are settled faster and more securely.

• Reduce double-entry with software integrations.
• Funds are seamlessly linked to trips.
• Save time with your client’s card information securely stored.

Ready to level up your charter booking workflow as an Operator or Broker, and take the next step? Get in touch with our team so that we can understand your needs and show you our essential solutions that build the enhanced booking flow.