Category Archive: Our Member Stories: Schedaero

  1. Direct2 Grows Business While Maintaining Safety and Flexibility

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    Who is Direct2 Airways

    Direct2 Air Taxi and Charter Flights is a pioneering aviation service provider offering convenient and personalized air travel solutions. Whether you need a quick point-to-point flight or a luxurious charter experience, Direct2 is your trusted partner in making air travel more accessible and enjoyable. This introduction gives you a glimpse into the world of Direct2 Air Taxi and Charter Flights, where convenience and quality come together to redefine how you travel by air.

    Direct2 specializes in air taxi services, providing a cost-effective and time-efficient alternative to traditional airline travel. Imagine skipping the long lines and security checks at major airports and enjoying the freedom to fly directly to your desired destination. With a fleet of modern and well-maintained aircraft, Direct2 ensures safety and comfort while delivering a personalized and flexible flying experience. Additionally, for those seeking luxury and privacy, the charter flights offered by Direct2 provide an exclusive way to travel tailored to your unique needs. Direct2 Air Taxi and Charter Flights is your gateway to hassle-free and customized air travel experiences, from business trips to leisure getaways.

    The Situation: Streamline the operation and bring a single source of truth to the operation

    Toby Woods, founder and CEO of Direct2, had the idea of providing shorter-hop regional air travel via Diamond DA62 aircraft. Since their founding in August 2021, Toby has worked to find aircraft to manage for owners, enhance their service offering, and expand their fleet of available aircraft. “The idea is to shrink the map and give people more time and allow them to do more things in their business and personal lives that they otherwise wouldn’t be able to do at a price point that’s not available in the charter market,” is Toby’s fundamental idea. As part of a small team, Toby refers to himself as a “jack-of-all-trades” as a pilot, founder, CEO, and business developer. With these various tasks to focus on, Toby quickly recognized the need to utilize external tools to help him manage his fleet and business.

    Direct2 initially signed up for Schedaero as Toby felt that the platform solved many of their problems quickly and allowed them to grow as they integrated Avinode and Paynode to help them address additional challenges they have met.

    The Solution: Maximize efficiency and grow the business

    As Toby works with a lean team, he was able to accomplish his goals with the following steps:

    Avinode Group - the business aviation essentials.

    Streamline quotes and customer communication.

    Using Avinode as part of their workflow, Direct2 can streamline quoting charter flights and interacting with brokers or direct-to-consumer clients. They can also quickly get quotes out the door, so they don’t spend a lot of time on flights that they may not end up booking.

    By joining the Avinode Network, Direct2 saw an increase of 308% in 2023 compared to 2022 and appeared in over 500% more searches. This allowed them to maximize their exposure on a trusted network without traveling to meet potential new clients or spend extra money to advertise their services.
    Join the Avinode network

    Maintain trip accuracy.

    Schedaero allows Direct2 to ensure that flight logistics are on point and communicate accurate details to their pilots in real time. With eight remote pilots, Direct2 needs to ensure its team is kept in the loop around the clock regarding upcoming trips.

    The Schedaero Crew App is a user-friendly mobile application designed for efficient crew management in the aviation industry. It allows crew members to easily access and manage their schedules, flight details, and relevant documents on their mobile devices. The app streamlines communication and coordination with its intuitive interface and real-time updates, enhancing crew productivity and ensuring smooth operations.

    Have a look at the crew app

    safety and training image

    Maintain safety standards.

    Maintaining safety standards and compliance is a breeze for Direct2, thanks to Schedaero. Not only can the system notify/alert team members of upcoming certification requirements, but it can also notify dispatch of potential overages regarding pilot flight hours.

    Schedaero’s Missions functionality is a highly customizable feature that allows operators to assign mission categories, types, etc. It also allows users to add any particular qualifications/training items required to ensure crew members are properly trained for a specific type of flight.

    Learn more about maintaining compliance

    Payment workflow simplified.

    As a smaller operator, Direct2 must ensure that all payments are cleared before the planes even leave the ground. Thanks to Avinode Group’s payment solution, they maintain a transparent birdseye view of all payments.

    Additionally, by utilizing Paynode, Direct2 can provide its customers with secure payment options, whether by wire transfer or credit card.

    Get started with a simpler payment workflow

    Unlock new efficiency with online booking.

    The latest development from the team at Avinode Group, is online booking, which allows users to Select, Book, and Pay in one place. With online booking, you can modernly showcase your offer to clients, request payments from clients directly, simplify contracting with all details securely stored, and manage bookings from anywhere.

    Existing members should reach out their CSM to learn more. New customers can get in contact with us today!

    Avinode Group a partner in success for quoting and booking.

    “We didn’t have any preconceived notions or ideas about what software platforms we would use, what we would do for operations or sales and payment solutions. Originally, I came across the Schedaero product for flight operations, which was the most obvious thing that we needed help with and we just gave it a go. We don’t know anything else, and we were able to utilize Schedaero and then add in Avinode and Paynode as a very small operator, small scale, and it’s been able to grow with us and continue to provide a runway for growth for us as we continue to grow.”

    Toby Woods,
    Founder, Direct2

    Ready to start improving efficiency with us?

    At Avinode Group, we focus on enhancing business aviation for you and your customers. By using Avinode, Schedaero, and Paynode for your charter operations, our team ensures smooth communication between different departments, from quoting to scheduling and payment collection. Contact us today to discover how Avinode Group’s solutions can elevate your business operations.

  2. Odyssey Airways Experiences Growth as Part 135 Operator

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    Who is Odyssey Airways

    Odyssey Airways LLC, originally established as a corporate flight department in 2006 and based in Tampa, Florida, has evolved into a trusted partner for private jet brokers seeking exceptional service and flexibility. In 2013, Odyssey Airways achieved a significant milestone when it obtained its Part 135 certificate from the Federal Aviation Administration (FAA), officially becoming an on-demand air carrier. Read more about Odyssey Airways

    In 2016, they forged a valuable partnership with Avinode Group, a move that significantly streamlined their quoting workflow. “At Odyssey Airways, we understand the unique needs of private jet brokers. Our commitment to adaptability, efficiency, and collaborative technology sets us apart as a reliable partner in the world of private air travel. We invite private jet brokers to experience the Odyssey difference and discover the advantages of working with a partner dedicated to making every mission a success,” says Ryan Gucwa.

    The Situation: Expanding the business and winning deals

    Like all operators in the charter business, speed is key to success. As Odyssey transitioned from a corporate flight department to a part 135 operator, they had to build a process that included trip sheets, formal quotes, contracts, and everything else that came with chartering a flight. While their ambition was to get quotes out the door and win deals quickly, their process was still very manual.

    Ryan Gucwa, founder of Odyssey Airways, recognized that their quoting process was extremely manual and time-consuming. He would track expenses and create pricing in sheets, convert to PDF to improve its appearance, and then send the quotes via email. As they got busier, his personal life began to be impacted as he tried to get quotes out quickly.

    “I knew if I didn’t get them out quickly enough, we wouldn’t get the deal. “

    Signing up for Avinode helped the company reach a new audience and generate quotes much quicker. But with more trips came new challenges, including but not limited to managing paperwork for each trip, such as contracts, trip sheets, and more. With all this new business, it became apparent they needed to simplify and streamline their daily operations.

    The Solution: Maximize efficiency with tools designed to simplify operations

    Odyssey Airways was able to grow its business and maximize its efficiency by:

    Reaching new customer segments.

    Using Avinode allowed them to quickly reach a new subset of brokers and generate additional business that allowed them to grow their business. As the world’s largest and most advanced air charter sales and sourcing platform, Avinode is where the bizav industry connects daily.
    Join the Avinode network

    Streamlining the charter sales workflow.

    For operators of all sizes, speed is key when converting quotes to trips. As of September 2023, Odyssey Airways has sent over 12,000 quotes, an increase of 42% over the same period in 2022. With Schedaero, the team at Odyssey Airways could execute more quotes in less time than it previously took by automating and streamlining the process. Schedaero allows users to improve their workflow when converting quotes to booked trips. Thanks to this workflow, Odyssey saw an increase of 28% in booked trips from 2022.

    Get started with a more efficient workflow

    Keeping pilots informed.

    While growing, Odyssey could see how Schedaero made communications between teams easier. Once trips are booked, dispatch can inform pilots of assigned trips seamlessly via the Crew App. The app notifies pilots of the upcoming trip and provides them with all the important information, such as the passenger details, trip sheets, and itinerary. Additionally, pilots can utilize the Schedaero Crew App to update duty and flight logs on their iOS devices from anywhere. Once updated, operators can view it at any one of their bases of operations.

    Have a look at the crew app

    A workflow with integrated payments.

    Payment fraud is not unusual in the business aviation industry due to its high-value transactions and time-sensitive nature. Odyssey Airways was once the subject of attempted fraud for nearly $80,000, ending with the company closing its bank account to avoid future fraud. This experience led the company to start using Avinode Group’s integrated payment solution, Paynode. This solution provides you with online currency accounts in your name to settle payments faster. This helps keep your funds available and working for you worldwide.

    Avoid fraud with integrated payments

    Providing a better and easier booking experience.

    Odyssey Airlines highlighted a common problem in the industry: working in multiple systems to complete the booking means there are more places for payments or tasks to fall through the cracks and be forgotten. Our newest development allows users to showcase their offer to clients through a digital end-to-end experience while they keep track of bookings and payment information – all in one place.

    Existing members should reach out their CSM to learn more. New customers can get in contact with us today!

    Ryan said, “We did have some instances where we were chasing down transactions that were missed in the process. Now, it’s all gathered in one place and in an online booking experience, which means there are fewer ways for things to slip through the cracks, and that’s been helpful on our side.”

    Avinode Group is a partner in success for quoting and booking.

    “Avinode was a game-changer because it gave me the problem of having too many quotes and made me realize I was not working in an efficient way. Schedaero really helped me create trip sheets and quotes that look professional, including my terms and conditions. As the company has grown and we’ve added more pilots, I’ve realized how great it is that the Crew App helps me relay information to pilots.“

    Ryan Gucwa,
    Founder, Odyssey Airways, LLC.

    More about Odyssey Airways

    With a well-maintained fleet of four aircraft, Odyssey Airways takes pride in its unique approach to private air travel. Unlike traditional carriers, Odyssey does not adhere to rigid flight schedules. Instead, they empower their customers with the freedom to fly on their own schedules, offering unparalleled flexibility and convenience.

    Beyond their owned aircraft, Odyssey boasts an extensive network of partner aircraft, ranging from helicopters to jets. This expansive network ensures they can meet the demands of private jet brokers and their clients promptly. Whether it’s a last-minute charter request or a planned mission, Odyssey Airways is equipped to deliver on-time, reliable service to destinations across the globe.

    Ready to start improving efficiency with us?

    Everything our team does is geared towards fixing the finer points of business aviation for you and your customers. Utilizing Avinode, Schedaero, and Paynode for your charter operations keeps communication flowing between departments, from quoting to scheduling and collecting payment. Connect with us to learn how Avinode Group solutions can improve your operation.

  3. GrandView Aviation finds success with Avinode Group

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    Who is GrandView Aviation

    GrandView Aviation is a robust Part 135 operation known for its commitment to safety and passion for customer service. With a fleet of over 23 aircraft based out of 8 cities, GrandView Aviation is poised to accommodate charter customers with their Wyvern Wingman Safety rating.

    Schedaero, a business aviation solution from Avinode Group, began its relationship with GrandView Aviation in 2020(2021) to help them manage their growing fleet more effectively. Schedaero initially assisted GrandView in managing 12 planes and 64 pilots across their organization when they first signed up with the Avinode Group. By the end of 2022, GrandView had expanded its tails and user base managed on Schedaero to 23 individual planes and over 70 pilots operating in different cities nationwide.

    The Situation: Managing expansion, maintaining transparency

    As GrandView increased its number of trips in 2022 to 2,640, a nearly 8% increase since 2021, they had to add additional pilots and planes to maintain FAA compliance and operational efficiency. With locations spanning the nation and multiple time zones, it’s vital for their day-to-day operations to efficiently manage their crews operating in multiple locations across the country. The increase in trips, planes, and crew creates additional items that need to be properly tracked to maintain efficiency and transparency across the organization. With this expansion, the question came of how to maintain clarity, track crew availability, assign flights easily and quickly, and how all of this will affect their bottom line.

    The Solution: Build out and better manage their charter fleet with one streamlined flight operations solution

    GrandView Aviation was able to effectively manage its growth and maintain transparency and FAA compliance by:

    Improving insight and alignment across the company and teams with a single streamlined solution.

    According to Sales Director David Posey, using Schedaero’s open API and ready-made integrations allowed GrandView Aviation to maintain a high-level view of the operation and measure all the important information, not just small pieces spread across multiple platforms while maintaining strategic alignment across the company. The platform also offers a variety of ready-made integrations included in the Schedaero membership. These integrations include but are not limited to Avinode, eAPIS, FlightBridge, Leon Software, Quickbooks, WorldFuel, and much more.

    Connecting quoting, selling, and managing flights with a seamless flow.

    Teams working in the charter industry understand that speed is essential when converting quotes into trips. In 2022, GrandView Aviation generated 22,799 in the Avinode, up 28% from 2021. When you use Schedaero in conjunction with Avinode, you can generate professional quotes in as little as 30 seconds and then update and assign crew to the trip once the quote is accepted with just a few clicks. GrandView converted 11.6% of their Avinode quotes into scheduled trips in 2022, an increase of almost 8% over 2021.

    Maximizing communication from pilots and crew to operators at one of their numerous base locations.

    Crew utilizing the Schedaero Crew App can quickly update duty and flight logs on their IOS device from anywhere. Once updated, operators can view it at any one of their bases of operations. The Crew App is specifically designed to help private charter operators and flight departments communicate information to their pilots and crew in one seamless digital workflow.

    Increase transparency and crew compliance by utilizing built-in safeguards.

    With over 70 pilots to keep track of, automating training and currency items within Schedaero helps GrandView focus on expanding its operations and generating trips. Schedaero allows users to create and assign training and currency to ensure their pilots and crew comply with FAA regulations. Additionally, Schedaero prevents/notifies operators of any potential assignments that exceed duty limits, making it easy to guarantee that your team has sufficient rest between flights.

    Track expenses to know exactly where they stand financially.

    Each trip incurs expenses ranging from pilot and crew expenses to fuel, fees, etc. With nearly 24,000 (23,939) expense items tracked in Schedaero in 2022, up 26.3% from 2021, GrandView Aviation needed a system capable of tracking everything accordingly and syncing with their accounting software, Sage Intacct. Schedaero’s modern expense reporting features allow crew members to easily transmit expenses in real-time to the accounting team via the Crew App.

    Customizing the platform for their individual needs rather than an out-of-the-box approach.

    During an interview with David, he explained that Schedaero was “Nothing short of amazing” when discussing the ability to customize Schedaero for their business. He feels that customization and flexibility are crucial as they don’t feel stuck in a cookie-cutter system that doesn’t suit their individual business needs.

    A smooth integration with all their business essentials

    During their original setup and onboarding, Avinode Group team worked with GrandView to use the Schedaero open API to connect their business essentials, allowing for a more seamless and integrated approach to charter operation.

    “Other platforms I have used in the past aren’t quite the same. One of the biggest things I like about Schedaero and working with the partners from Avinode…When it comes to our Scheduling software, I think the software allows us to not only to continue to do business today but allows to plan for many years into the future. One of my biggest satisfactions is the open API that Avinode and Schedaero provide for us to link up with Salesforce and continue with business and get the reporting that we need.”

    David Posey,
    Director of Sales, GrandView Aviation

    Ready to start improving your charter efficiency with the Avinode Group?

    At Avinode Group, everything our team does is geared towards fixing the finer points of business aviation for you and your customers. Utilizing Avinode, Schedaero and Paynode for your charter operations keeps communication flowing between departments, from quoting to scheduling and collecting payment. Connect with us to learn how Avinode Group solutions can improve your operation.

  4. Aurora Aviation shares how crew scheduling can massively improve the day-to-day lives of others like them

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    Peter, tell me how you got involved in the testing process.

    When I became a Chief Pilot here at Aurora Aviation, some of the team were already using Schedaero, but certainly not to its full potential. I was trying to learn about it and get up to speed, so I attended a couple of online webinars and watched the YouTube videos you guys have on there. They were extremely helpful.

    Questions kept popping up and I was back and forth on those with Sandro (Chiappe) and he was great. Every query I had, he would say, ‘yeah man, that’s a good question. Let me come back to you on that’. He was always quick at responding and explaining things.

    It was during one of our conversations that he asked if I’d mind beta testing the new products because I was giving him a lot of feedback. I said no problem.

    Were you completely new to Schedaero before this?

    Not quite, no. I’ve been a pilot for 20 years and I’ve used Schedaero before on the pilot side for a couple of other companies I worked for, and one company used the Pilot App a little bit. I knew it was a good product.

    How has your team found the new functionality?

    It’s all been incredibly positive. I flew on a trip recently with one of the other pilots. We were going through the Crew App and he seemed to really like it because he was able to record everything easily. I explained to him that once you do this, it’s going to keep your aircraft time, duty time, flight log etc, so you don’t have to worry. It’s no surprise that I’ve had some really good positive feedback from the pilots.

    We also have a new dispatcher, and she has been doing well with it too and really likes it. Being able to add things like hotels has been great for her. She’s really enjoying using it.

    And you’ve been feeding back comments as you go.

    That’s right. I’ve been extremely pleased with the response time of the Schedaero team. It’s been a great experience. It was a little daunting at first for me, to learn everything, but they really helped me along.

    What system were you using previously for crew scheduling?

    I think they were using spreadsheets and the previous Chief Pilot had a free online calendar that he was using. As for the times on the aircraft, the pilots were taking a picture of the FMS, sharing that through a WhatsApp group and someone else had to take the numbers down from the picture and put them into the log book.

    Basically, the whole system was incredibly cumbersome and there was a lot of room for error.

    And what are you most looking forward to the new functionality being able to do?

    I would say helping us go paperless is a big goal. I inherited a system where the pilots were in control of their duty times. At the end of the month they’d have to fill out and submit their duty logs, and I was forever chasing them for this because they’d never turn them in on time.

    Having everything in one system – aircraft availability, maintenance, pilot duty times, their training and when that’s due – that will be so easy and seamless. I think we’re almost there… we’re actually really close. That’s what we most look forward to having.

    I imagine that’ll really improve how efficiently you can operate.

    The new crew scheduling functionality will save us a lot of time and stress, and ultimately money too.

    At the operator’s end, if we miss a training time for a pilot, then we could potentially not have  a pilot that’s current to use on a trip. And for dispatchers, being notified exactly when an airline must come in for maintenance lets them plan around that.

    Having a scheduling system that helps think for us will be invaluable.

    – – – –

    Are you also interested in accessing our latest crew scheduling features? Watch our webinar to get full coverage, register your details and we will reach out to you. Register here!

  5. This is how National Jets influenced our new crew scheduling features

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    How long have you been a Schedaero customer, Stephane?

    We’ve been using Schedaero for almost a year, and this is our second time around. We previously moved to another system because some areas of Schedaero weren’t quite right for us. But huge changes have been made recently – I mean really significant improvements – and we’re enjoying being part of the process of moving the platform on even further.

    How did you get involved with the testing process?

    Johan (Sjöberg) and the team at Schedaero approached us and asked what it would take to have us back as a customer. It was that simple.

    We sat down and made a list of things we wanted the platform to do for us. Our ultimate goal as a business is to have a paperless system which is approved by our POI and compliant with our operation specification, AO25.

    We discussed what improvements would be needed to do this, and the Schedaero team asked if we wanted to participate in seeing these developments through. We jumped at the chance and it’s been a great experience.

    It must be nice to be asked your opinion on a product you use daily.

    Yes, it is. We’re able to help shape a product that fits us, but we understand that it needs to fit the industry too. That’s why at times we’ve been clear to say, “We wouldn’t use this feature, but we think other operators would so you may want to consider it.”

    And you also know from experience what else is out there.

    That’s true. Having used other similar systems on the market, we’ve seen what they have to offer, and what the opportunities are for Schedaero.

    What’s the biggest improvement to Schedaero you’ve seen since being involved in testing?

    I’d say the App. It has transformed how pilots work because they don’t have to go onto the website anymore. Being able to enter their data via the pilot application is a game-changer for them.

    But there are so many more developments just around the corner. Obviously, the new crew scheduling functionality has been under beta testing and is due to be released. That will also integrate with the App. And when we’re able to go paperless, that will be monumental.

    Throughout testing you must have seen how the Schedaero team balance technology with user experience.

    Absolutely. I think a lot of credit must go to Sandro Chiappe for that, because he’s our voice amongst the tech team. He’s a pilot, so he knows exactly what we need. He listened to us, and really communicated that to the developers.

    So, what’s next, Stephane? I suppose the improvements never stop.

    That’s right. Once we tick off one item, we’re onto the next. We’re currently working on the crew scheduling module and we’ve recently started improving the maintenance integration side of the platform. It’s constant test and evolve, and there are exciting times ahead.

    – – – –

    Are you also interested in accessing our latest crew scheduling features? Watch our webinar to get full coverage, register your details and we will reach out to you. Register here!

  6. Rising to the challenge in a crisis – one operator’s story

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    We caught up with Andrew Gratton from Svenskt Industriflyg to chat about how his company has created an air bridge to ensure the flow of vital protective medical equipment into Sweden. Andrew also talked honestly about the challenges they and the rest of the industry are currently facing.

    You’re doing an amazing job together with Bactiguard in flying essential medical supplies from Asia for use in Sweden. How did the collaboration come about?

    Well, we already had a relationship with the people at Bactiguard. When a colleague heard about their need to get this medical equipment into Sweden we just said, “Listen, we don’t have cargo planes but what we do have is an ethos where whatever the problem, we’ll solve it”. 

    That culture really comes from the top. We have such strong owners who ensured this was never a financial question. I think Bactiguard really appreciated that because they think the same way. Their CEO was telling us we just had to solve this as there were doctors in hospitals who needed resources during this crisis.

    So, we put the commercial stuff aside and just steamrolled it. We have these pristine aircraft, for catering to another segment, but for humanitarian work we’re just going to do whatever we have to do to get that aid over. And everyone is happy to play their part. For example, we had a customer who had flown to Hong Kong. We called them and explained, “We have this humanitarian scenario, we need to utilize the aircraft in between your flights” and they said, “I don’t even care, do it!”

    And is this a very different kind of challenge to what you’re used to?

    Well, not really. At Svenskt Industriflyg we’ve always been involved with more industrial type business. We started out servicing the forestry industry and supplying logistics for individuals and companies in that sector. That led us to develop several products within our portfolio that cater for government, military and medical customers.

    A few years ago, our CEO challenged us with taking even more social responsibility. He wanted to see us doing work for people who need us the most, which led to us applying for government tenders to fly for hospitals, organ transplantation and the Swedish military. 

    We’ve really grown into this area of what we call ‘Special Missions’, which has taken a huge time and financial investment. Most recently we’ve spent a lot of money adapting our fleet of Falcon 7x jets to accommodate lifeports so we can conduct ultra long-haul ambulance flights. We had to apply to the relevant authorities, have prototypes of special fixings made to test it, and even reconfigure our aircraft to make it happen. We’re the only company in the world to do this so far.

    That must take a really dedicated team.

    Absolutely! People have no idea what it takes to deliver these ‘Special Missions’, which are only possible thanks to the total dedication of our team. We’re so proud of them. We have a single digit percentage staff turnover including pilots who’ve spent their entire career with us.

    The humanitarian aid flights that we’re operating, even on the best days without Coronavirus to contend with, they’re quite a challenge. You can’t just fly medical equipment and dangerous goods as you wish because there are many things to plan for. And our team must now deal with myriad of new legislations and regulations, which are different for each country, state and even city we fly to.

    Take our weekly Bactiguard flights. For that sort of trip there are more than 1,000 parameters to consider each time we fly. That takes an incredible amount of time from the team and they’re delivering every time. They’re remarkable.

    In terms of the current crisis, what trends have you seen as an operator?

    Like everyone in the market, we saw a significant drop off in requests – including an 80% drop in a five-day period. Then the dynamic changed from people being really concerned to governments implementing measures. At that point things swung back, and we were inundated with requests from people who probably didn’t have the means to take on our service but were desperate to repatriate themselves and their families. 

    After that spike it started to drop off massively again. Our light jet fleet diminished to about 10% capacity and our mid-sized jets saw a knock off to 20-30% capacity. 

    But our long-haul jets bucked the trend. While we saw an upswing in repatriation it was often coming from Asian countries and the United States, back to Europe. Then, as those private individual, family and business flights fell away, we were able to replace them with a rapid increase in humanitarian aid and flying for the government, flying hospital personnel etc.

    From talking to others in the industry, what’s the feeling out there?

    We’ve really spoken to a lot of people to understand what’s happening. There’s no getting away from the fact that in this time of uncertainty, clients are equally concerned. The issue we’re all facing is that much of our work is directed towards businesses, business leaders and governments using us as transport. That’s understandably slowing down.

    The sad reality is that there’s a lot of scaling back needed. Aircraft are expensive assets to own and the amount of personnel you need for some of the small margins you make means there are extreme overheads. The banks still need paying so downsizing is inevitable.

    And what does that mean for you?

    We must be real about the times we’re in too. We currently have about 90 staff and we’re looking at how we can scale back some parts of our business and shift some of the team to do other work. But you’re asking a lot of people, to maybe reduce their hours. 

    To be fair, the response from the team has been resounding and they’re committed to doing whatever it takes to get through this.

    The same goes from us all at Avinode. If we can help in any way, just let us know.

    Thank you. One thing I’ve really appreciated throughout this is the data provided by Avinode and Schedaero. The way your systems function helped us spot the trends quickly so we could take proactive measures. That has been incredibly useful.

    Are you contributing in the crisis, or do you have an interesting story to share? Send an e-mail to [email protected].