Category Archive: Our Member Stories: Avinode

  1. Direct2 Grows Business While Maintaining Safety and Flexibility

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    Who is Direct2 Airways

    Direct2 Air Taxi and Charter Flights is a pioneering aviation service provider offering convenient and personalized air travel solutions. Whether you need a quick point-to-point flight or a luxurious charter experience, Direct2 is your trusted partner in making air travel more accessible and enjoyable. This introduction gives you a glimpse into the world of Direct2 Air Taxi and Charter Flights, where convenience and quality come together to redefine how you travel by air.

    Direct2 specializes in air taxi services, providing a cost-effective and time-efficient alternative to traditional airline travel. Imagine skipping the long lines and security checks at major airports and enjoying the freedom to fly directly to your desired destination. With a fleet of modern and well-maintained aircraft, Direct2 ensures safety and comfort while delivering a personalized and flexible flying experience. Additionally, for those seeking luxury and privacy, the charter flights offered by Direct2 provide an exclusive way to travel tailored to your unique needs. Direct2 Air Taxi and Charter Flights is your gateway to hassle-free and customized air travel experiences, from business trips to leisure getaways.

    The Situation: Streamline the operation and bring a single source of truth to the operation

    Toby Woods, founder and CEO of Direct2, had the idea of providing shorter-hop regional air travel via Diamond DA62 aircraft. Since their founding in August 2021, Toby has worked to find aircraft to manage for owners, enhance their service offering, and expand their fleet of available aircraft. “The idea is to shrink the map and give people more time and allow them to do more things in their business and personal lives that they otherwise wouldn’t be able to do at a price point that’s not available in the charter market,” is Toby’s fundamental idea. As part of a small team, Toby refers to himself as a “jack-of-all-trades” as a pilot, founder, CEO, and business developer. With these various tasks to focus on, Toby quickly recognized the need to utilize external tools to help him manage his fleet and business.

    Direct2 initially signed up for Schedaero as Toby felt that the platform solved many of their problems quickly and allowed them to grow as they integrated Avinode and Paynode to help them address additional challenges they have met.

    The Solution: Maximize efficiency and grow the business

    As Toby works with a lean team, he was able to accomplish his goals with the following steps:

    Avinode Group - the business aviation essentials.

    Streamline quotes and customer communication.

    Using Avinode as part of their workflow, Direct2 can streamline quoting charter flights and interacting with brokers or direct-to-consumer clients. They can also quickly get quotes out the door, so they don’t spend a lot of time on flights that they may not end up booking.

    By joining the Avinode Network, Direct2 saw an increase of 308% in 2023 compared to 2022 and appeared in over 500% more searches. This allowed them to maximize their exposure on a trusted network without traveling to meet potential new clients or spend extra money to advertise their services.
    Join the Avinode network

    Maintain trip accuracy.

    Schedaero allows Direct2 to ensure that flight logistics are on point and communicate accurate details to their pilots in real time. With eight remote pilots, Direct2 needs to ensure its team is kept in the loop around the clock regarding upcoming trips.

    The Schedaero Crew App is a user-friendly mobile application designed for efficient crew management in the aviation industry. It allows crew members to easily access and manage their schedules, flight details, and relevant documents on their mobile devices. The app streamlines communication and coordination with its intuitive interface and real-time updates, enhancing crew productivity and ensuring smooth operations.

    Have a look at the crew app

    safety and training image

    Maintain safety standards.

    Maintaining safety standards and compliance is a breeze for Direct2, thanks to Schedaero. Not only can the system notify/alert team members of upcoming certification requirements, but it can also notify dispatch of potential overages regarding pilot flight hours.

    Schedaero’s Missions functionality is a highly customizable feature that allows operators to assign mission categories, types, etc. It also allows users to add any particular qualifications/training items required to ensure crew members are properly trained for a specific type of flight.

    Learn more about maintaining compliance

    Payment workflow simplified.

    As a smaller operator, Direct2 must ensure that all payments are cleared before the planes even leave the ground. Thanks to Avinode Group’s payment solution, they maintain a transparent birdseye view of all payments.

    Additionally, by utilizing Paynode, Direct2 can provide its customers with secure payment options, whether by wire transfer or credit card.

    Get started with a simpler payment workflow

    Unlock new efficiency with online booking.

    The latest development from the team at Avinode Group, is online booking, which allows users to Select, Book, and Pay in one place. With online booking, you can modernly showcase your offer to clients, request payments from clients directly, simplify contracting with all details securely stored, and manage bookings from anywhere.

    Existing members should reach out their CSM to learn more. New customers can get in contact with us today!

    Avinode Group a partner in success for quoting and booking.

    “We didn’t have any preconceived notions or ideas about what software platforms we would use, what we would do for operations or sales and payment solutions. Originally, I came across the Schedaero product for flight operations, which was the most obvious thing that we needed help with and we just gave it a go. We don’t know anything else, and we were able to utilize Schedaero and then add in Avinode and Paynode as a very small operator, small scale, and it’s been able to grow with us and continue to provide a runway for growth for us as we continue to grow.”

    Toby Woods,
    Founder, Direct2

    Ready to start improving efficiency with us?

    At Avinode Group, we focus on enhancing business aviation for you and your customers. By using Avinode, Schedaero, and Paynode for your charter operations, our team ensures smooth communication between different departments, from quoting to scheduling and payment collection. Contact us today to discover how Avinode Group’s solutions can elevate your business operations.

  2. Odyssey Airways Experiences Growth as Part 135 Operator

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    Who is Odyssey Airways

    Odyssey Airways LLC, originally established as a corporate flight department in 2006 and based in Tampa, Florida, has evolved into a trusted partner for private jet brokers seeking exceptional service and flexibility. In 2013, Odyssey Airways achieved a significant milestone when it obtained its Part 135 certificate from the Federal Aviation Administration (FAA), officially becoming an on-demand air carrier. Read more about Odyssey Airways

    In 2016, they forged a valuable partnership with Avinode Group, a move that significantly streamlined their quoting workflow. “At Odyssey Airways, we understand the unique needs of private jet brokers. Our commitment to adaptability, efficiency, and collaborative technology sets us apart as a reliable partner in the world of private air travel. We invite private jet brokers to experience the Odyssey difference and discover the advantages of working with a partner dedicated to making every mission a success,” says Ryan Gucwa.

    The Situation: Expanding the business and winning deals

    Like all operators in the charter business, speed is key to success. As Odyssey transitioned from a corporate flight department to a part 135 operator, they had to build a process that included trip sheets, formal quotes, contracts, and everything else that came with chartering a flight. While their ambition was to get quotes out the door and win deals quickly, their process was still very manual.

    Ryan Gucwa, founder of Odyssey Airways, recognized that their quoting process was extremely manual and time-consuming. He would track expenses and create pricing in sheets, convert to PDF to improve its appearance, and then send the quotes via email. As they got busier, his personal life began to be impacted as he tried to get quotes out quickly.

    “I knew if I didn’t get them out quickly enough, we wouldn’t get the deal. “

    Signing up for Avinode helped the company reach a new audience and generate quotes much quicker. But with more trips came new challenges, including but not limited to managing paperwork for each trip, such as contracts, trip sheets, and more. With all this new business, it became apparent they needed to simplify and streamline their daily operations.

    The Solution: Maximize efficiency with tools designed to simplify operations

    Odyssey Airways was able to grow its business and maximize its efficiency by:

    Reaching new customer segments.

    Using Avinode allowed them to quickly reach a new subset of brokers and generate additional business that allowed them to grow their business. As the world’s largest and most advanced air charter sales and sourcing platform, Avinode is where the bizav industry connects daily.
    Join the Avinode network

    Streamlining the charter sales workflow.

    For operators of all sizes, speed is key when converting quotes to trips. As of September 2023, Odyssey Airways has sent over 12,000 quotes, an increase of 42% over the same period in 2022. With Schedaero, the team at Odyssey Airways could execute more quotes in less time than it previously took by automating and streamlining the process. Schedaero allows users to improve their workflow when converting quotes to booked trips. Thanks to this workflow, Odyssey saw an increase of 28% in booked trips from 2022.

    Get started with a more efficient workflow

    Keeping pilots informed.

    While growing, Odyssey could see how Schedaero made communications between teams easier. Once trips are booked, dispatch can inform pilots of assigned trips seamlessly via the Crew App. The app notifies pilots of the upcoming trip and provides them with all the important information, such as the passenger details, trip sheets, and itinerary. Additionally, pilots can utilize the Schedaero Crew App to update duty and flight logs on their iOS devices from anywhere. Once updated, operators can view it at any one of their bases of operations.

    Have a look at the crew app

    A workflow with integrated payments.

    Payment fraud is not unusual in the business aviation industry due to its high-value transactions and time-sensitive nature. Odyssey Airways was once the subject of attempted fraud for nearly $80,000, ending with the company closing its bank account to avoid future fraud. This experience led the company to start using Avinode Group’s integrated payment solution, Paynode. This solution provides you with online currency accounts in your name to settle payments faster. This helps keep your funds available and working for you worldwide.

    Avoid fraud with integrated payments

    Providing a better and easier booking experience.

    Odyssey Airlines highlighted a common problem in the industry: working in multiple systems to complete the booking means there are more places for payments or tasks to fall through the cracks and be forgotten. Our newest development allows users to showcase their offer to clients through a digital end-to-end experience while they keep track of bookings and payment information – all in one place.

    Existing members should reach out their CSM to learn more. New customers can get in contact with us today!

    Ryan said, “We did have some instances where we were chasing down transactions that were missed in the process. Now, it’s all gathered in one place and in an online booking experience, which means there are fewer ways for things to slip through the cracks, and that’s been helpful on our side.”

    Avinode Group is a partner in success for quoting and booking.

    “Avinode was a game-changer because it gave me the problem of having too many quotes and made me realize I was not working in an efficient way. Schedaero really helped me create trip sheets and quotes that look professional, including my terms and conditions. As the company has grown and we’ve added more pilots, I’ve realized how great it is that the Crew App helps me relay information to pilots.“

    Ryan Gucwa,
    Founder, Odyssey Airways, LLC.

    More about Odyssey Airways

    With a well-maintained fleet of four aircraft, Odyssey Airways takes pride in its unique approach to private air travel. Unlike traditional carriers, Odyssey does not adhere to rigid flight schedules. Instead, they empower their customers with the freedom to fly on their own schedules, offering unparalleled flexibility and convenience.

    Beyond their owned aircraft, Odyssey boasts an extensive network of partner aircraft, ranging from helicopters to jets. This expansive network ensures they can meet the demands of private jet brokers and their clients promptly. Whether it’s a last-minute charter request or a planned mission, Odyssey Airways is equipped to deliver on-time, reliable service to destinations across the globe.

    Ready to start improving efficiency with us?

    Everything our team does is geared towards fixing the finer points of business aviation for you and your customers. Utilizing Avinode, Schedaero, and Paynode for your charter operations keeps communication flowing between departments, from quoting to scheduling and collecting payment. Connect with us to learn how Avinode Group solutions can improve your operation.

  3. Chris Kuiper – Removing the barriers to private jet travel

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    Hi Chris. Can you tell us about the idea behind Catch-a-Jet

    We’re an app that’s been created to connect the empty leg flights of private jet operators with travellers.

    The end user is our start point for everything, and the app really is built around them and their needs. The result is a solution where they can book and pay for an empty leg flight in under a minute. And our goal is always to make it as efficient and as easy as possible.

    And what was your inspiration for the app?

    Well, the idea came about as a result of a conversation I had with a private jet operator. He told me that around 50% of his flights were flown without passengers. I was curious, so I dug deeper to understand the figures and see what’s been done in the past to try and reach the end users for these empty legs.

    What really motivated me was the idea of removing the barriers, for both end users and operators. Listening to the industry, and to a lot of potential end users, has influenced our business model.

    Operators would typically have to pay to feature on a platform like ours, but we’ve made it as attractive as possible by not charging them anything until the flight has been sold through our platform.
    And for end users, they don’t want a platform where they must register first, provide an email address in return for membership, or be bombarded with notifications. So, we’ve avoided all of those things.

    The Catch-a-Jet app uses the Avinode Empty Leg API. How have you found working with Avinode?

    It’s been fantastic, and I’ve learnt so much from the guys at Avinode about the technology and APIs in general.

    I’m very grateful for Avinode because you’re the biggest on the planet at what you do, and the support you’ve given me… you guys rock!

    I’ve been working closely with Sam Sidea, one of your engineers. Sam is worth a statue to your company in my view. I’ve also had a lot of support from Viktoriya (Gopfauf) and Saskia (de Jong) – they’ve been a pleasure to work with.

    And what does that API integration mean?

    It means that we’re able to make something that’s unique and attractive to end users and operators.

    Take operators for example. If they had to constantly input their flights manually, that’s a lot of work for the sales department. But by integrating the Avinode API, they only need to verify which flights should be appearing, and the rest is taken care of automatically. And of course, they keep full control over the flights and any details associated with it.

    Also, the API integrated into our platform lets us pull data from Avinode, which also makes it easy for us to add and onboard new operators. And now there’s the empty leg pricing module too, so we can offer more accurate pricing, which is invaluable.

    Take operators for example. If they had to constantly input their flights manually, that’s a lot of work for the sales department. But by integrating the Avinode API, they only need to verify which flights should be appearing, and the rest is taken care of automatically. And of course, they keep full control over the flights and any details associated with it.

    Also, the API integrated into our platform lets us pull data from Avinode, which also makes it easy for us to add and onboard new operators. And now there’s the empty leg pricing module too, so we can offer more accurate pricing, which is invaluable.

    You’re providing a solution where everybody wins?

    Yes, we are. For operators, if they receive €1,000 for an empty leg flight that’s better than the alternative, which is to take nothing at all. And every flight booked could lead to a new lifetime customer if we get people onboard an aircraft who have never been on a private jet before.

    It sounds like you really know you audience

    That’s true, and we’ve done a lot of research. In each country where we go live we have a marketing person who has profiled our potential end users. We’re typically looking at 30-75 year olds who can afford empty leg flights, and this is a big market.

    Marketing is as important as the platform for us, and we’ve made it our business to know about these people; the events they attend, the magazines they read, and the brands they’re drawn to. We’re currently looking at some exciting partnerships with brands that share our audience, so we can come together to offer them a complete and unique travel experience.

    It sounds like exciting times ahead, Chris. Best of luck in the future

    Thank you. We’re still a relatively new business but things are going well, and we know there’s potential to make a real difference in the sector.

  4. Wenche Knutsen – 20 years of building great relationships

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    How has working with Avinode impacted your business?  

    “Working with Avinode during all these years has made it so much easier to market our aircraft to buyers. It enables us to build a greater network in the industry and make new connections with both brokers and operators.”

    Can you mention a favourite memory from your time with Avinode? 

    “We have so many fun memories from spending time with Avinode’s team at both trade shows and networking events such as the Avinode Academy. From the start, the Avinode team has always been well-known as a bunch of happy, competent, and welcoming people. We especially appreciate these opportunities to meet with other professionals in the industry.”

    What are your hopes for the future of business aviation?

    “Now that the COVID pandemic is over, we’re hoping to attend more events in person and be able to build new relationships in person again. We look forward to Avinode facilitating this. In our experience Avinode has always been a great platform where operators and brokers connect, both online and in person.”

  5. Jesper Kragelund – 20 years of optimizing sales and operations

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    How has working with Avinode impacted your business? 

    “Through the years, our cooperation with Avinode has made a huge positive impact on our business and daily work. First of all, we have gained customers from all over the world. These customers would, most likely, never have found North Flying in Aalborg,  Denmark, without the Avinode platform. And we’re still finding new contacts via the Avinode network today.

    Our sales and operation staff has saved a lot of man hours by optimizing our fleet, prices and transient aircraft around Europe through the system.”

    Can you mention a favourite moment from your time with Avinode? 

    “We have many favorite moments with the Avinode team, such as the outstanding parties at Avinode Academy and many late nights with the team in Geneva.

    On a more professional note, we really value the recent introduction of Paynode. Being part of the Paynode network makes it so much easier to get paid from overseas in due time before a flight. We’re happy to see that more and more of our clients are starting to use Paynode.”

    Looking 20 years ahead, what do you predict will have the largest impact on your business?

    “We expect to face some challenges with the green transition that is happening in aviation. It will surely have an impact on our common business. Not to mention the introduction and possibilities of BIO fuel.

    We’re looking forward to another 20 great years with the Avinode team!”

  6. Silver Flight — Embracing the possibilities and achieving incredible results

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    Hi Kelly. I believe you’ve only been using Avinode for about a month.  

    That’s right, and we’re very pleased with it so far. It has a huge range of tools which we’re getting to know, and the sales team are happy because they can make the calculations very accurately. Plus, we love the fact we’re able to get in touch directly with the brokers. It’s a great platform.

    And you seem to have really embraced the idea that good price accuracy is great for business.

    Exactly. Our price accuracy is at 100%, and we’ve worked hard to achieve that because we see the value of doing so.

    How have the brokers reacted to your price accuracy score?

    Really positively. Although we might not be in the top 3 or 4 in terms of ranking on Marketplace, people do see us as a quotation partner because they know our pricing is going to be accurate. That’s what they tell us. 

    They can also see that, compared to other operators, we sometimes will drop in price. If the flight fits well within our programme, we’re happy to be flexible. We’re always sharp on price anyway, but where possible we’re willing to go lower if it benefits us or the broker and helps build that relationship.

    What advice would you give to other Avinode users on achieving better price accuracy?

    Well, you really must embrace the system. There are so many tools and it’s important to take the time to investigate what they can do for you. 

    Sometimes you get a quotation and you have an issue with a specific field, like a really high handling fee or a routing that you know is longer than an alternative. In these cases, Avinode lets you make corrections. You can fine-tune everything so the quotation is giving you what it should be. 

    I think you must be willing to go back into the system after every quote and ask yourself what tweaks you can make, and which of the tools available can help you do that. It’s a process. And I know from experience that you can only achieve 100% accuracy once you have everything set perfectly. 

    How helpful have the Avinode team been since you became a customer?

    The team – and Victoria in particular – have been fantastic. Like I said, Avinode can be a little overwhelming and because we’re a new operator on the platform, she is always in the background looking out for us. I don’t even have to ask her, she sees something and sends me and email that says, “I see that you’ve done this. If you did it like this it might give you a better quotation”. 

    Also, if I have a question and she can’t talk, she always gives me a call right back. That speedy response is what our customers expect from us, and we expect from Avinode. And they deliver.

    And finally, what is your goal moving forward?

    Well, we already have 100% price accuracy, but occasionally we allow ourselves to lose a little money on quotes. If you take the actual rate it would be something like 95-97%, so what we’re aiming for is to get to the actual 100% on our side as well. 

    But being able to get 100% accuracy rate on any given trip is a challenge. We operate the Pilatus PC-12, which can fly into the smallest airports around. And then the price difference between a small airport in Switzerland and an airport like Geneva can be quite big, even when the routing is almost the same. 

    To get each quote correct, down to the exact Euro, is the goal. And we’re working with Avinode to help make that happen.