Comments Off on Wenche Knutsen – 20 years of building great relationships
How has working with Avinode impacted your business?
“Working with Avinode during all these years has made it so much easier to market our aircraft to buyers. It enables us to build a greater network in the industry and make new connections with both brokers and operators.”
Can you mention a favourite memory from your time with Avinode?
“We have so many fun memories from spending time with Avinode’s team at both trade shows and networking events such as the Avinode Academy. From the start, the Avinode team has always been well-known as a bunch of happy, competent, and welcoming people. We especially appreciate these opportunities to meet with other professionals in the industry.”
What are your hopes for the future of business aviation?
“Now that the COVID pandemic is over, we’re hoping to attend more events in person and be able to build new relationships in person again. We look forward to Avinode facilitating this. In our experience Avinode has always been a great platform where operators and brokers connect, both online and in person.”
Comments Off on Jesper Kragelund – 20 years of optimizing sales and operations
How has working with Avinode impacted your business?
“Through the years, our cooperation with Avinode has made a huge positive impact on our business and daily work. First of all, we have gained customers from all over the world. These customers would, most likely, never have found North Flying in Aalborg, Denmark, without the Avinode platform. And we’re still finding new contacts via the Avinode network today.
Our sales and operation staff has saved a lot of man hours by optimizing our fleet, prices and transient aircraft around Europe through the system.”
Can you mention a favourite moment from your time with Avinode?
“We have many favorite moments with the Avinode team, such as the outstanding parties at Avinode Academy and many late nights with the team in Geneva.
On a more professional note, we really value the recent introduction of Paynode. Being part of the Paynode network makes it so much easier to get paid from overseas in due time before a flight. We’re happy to see that more and more of our clients are starting to use Paynode.”
Looking 20 years ahead, what do you predict will have the largest impact on your business?
“We expect to face some challenges with the green transition that is happening in aviation. It will surely have an impact on our common business. Not to mention the introduction and possibilities of BIO fuel.
We’re looking forward to another 20 great years with the Avinode team!”
Comments Off on Expanding the payment comfort zone: 200% growth of charter transactions in Paynode.
“We’re very excited to see how Paynode has grown and been adopted by our Avinode members. We have seen exceptional growth, particularly in the past 12 months, where we have more than doubled the number of companies registered on the platform. And so far, feedback has been great! They love having the ability to send and receive payments instantly at the click of a button all within a trusted network. It’s been a game-changer for our members” says Brenton Melville, Payment Solutions Manager.
Trying to follow the progress of aviation payments on multiple platforms is an everyday stress for many finance departments worldwide. The Avinode team designed Paynode to take away all that pressure, creating a “comfort zone” with increased trust between members of the network. The only payment platform designed exclusively for the air charter industry is fast and secure, using one simple workflow to request, track and secure payments worldwide.
Paynode offers its members a selection of payment methods for a charter payment, including the ability to make instant payments between members of the network. When opting for instant payment as payment method, the funds will be sent and received in a split second – no matter the day, time or currency. The platform is also offering International wires and credit card payments, built to reduce the risk of fraud and simplifying the payment workflow.
“I believe Paynode will be the future of air charter payments. It’s simple, stress-free, and intuitive to use. Paynode is building something that money can’t buy… trust. What it has done is providing the trust in the exact same way that Avinode has. It lets us work worldwide with operators and brokers in an efficient, safe way” says Mauro de Rosa.
The Paynode team is available for product demonstrations in booth B67 at EBACE in Geneva on May 23-25. Brenton Melville and Per Marthinsson (Avinode Group), and Mauro de Rosa (Fast Private Jet), will be available for interview requests.
Comments Off on Schedaero Growth Shows It’s One to Watch
“Growing and investing in Schedaero’s platform also puts us at the forefront of attracting major talent,” says Oliver King, Avinode Group CEO. “Every day finds us further breaking down barriers to digitization.”
Schedaero’s next-generation, flight operations platform now gives U.S. operators a complete replacement to their existing flight scheduling and aircraft management. Its powerful, paperless platform communicates seamlessly with all departments with checks and balances for added safety and efficiency. The growth of its North American team gives customers direct access to humans, not just bots.
“Whether at tradeshows or in individual conversations, I repeatedly hear that Schedaero’s ability to walk alongside customers while helping them modernize and future-proof their operations sets us apart from our competitors,” says Genesis Dela Cruz, Schedaero account manager. “We truly become part of their team, from helping gain buy-in from upper management to collaborating on tailored implementation strategies for going digital and paper free. Our dedicated support professionals serve as trusted change agents and partners.”
Schedaero has made a number of recent enhancements to its platform. These include a robust, new duty dashboard and digital crew schedule. Newly released online training videos make Schedaero’s already smooth onboarding process even better for schedulers, dispatchers, pilots and crew.
Two key Schedaero personnel additions include the following:
Ben Lackey, head of acquisition – Lackey joins the Avinode Group with a track record of taking organizations to the next level. He uses a data-driven approach to leading Schedaero’s growth and business development team. Prior to joining the Schedaero team based in Phoenix, Arizona, he served as senior client engagement manager for Microchip Technology Inc., founding account executive at JetInsight, and account executive at CETECOM. He earned an associate degree from Cabrillo College and a bachelor of science degree in business marketing from Menlo College while playing on the school’s baseball and tennis teams.
Adrian Casillas, customer success manager – Casillas draws upon his experience as a private pilot and aviation project manager to professionally, empathetically serve Schedaero customers. He helps them adopt Schedaero’s digital platform to streamline their flight operations, increase collaboration, reduce pain points and eliminate inefficiencies. Previously, Casillas served as customer success manager at FL3XX and as a customer success associate for JetInsight. He earned a bachelor’s degree from the University of California-Santa Barbara and a human resources management certification from eCornell.
“I have a theory that the people who know most about the challenges of running a Part 135 charter operation or a corporate flight department are the people who work and manage in those organizations on a daily basis,” says Lackey. “These challenges are different today than they were one, five or even 10 years ago. We work with our customers as a partner to continually, incrementally increase the value that they’re able to derive from our platform.”
Schedaero has made numerous advances since entering the marketplace 12 years ago as part of the Avinode Group. A key one launched in 2018: its open APIs (application program interfaces that enable software to talk to each other). Other closed systems do not give operators the same freedom to leverage their own data. In 2020 the Avinode Group joined the World Fuel Services family. This gives Schedaero customers access to up-to-date fuel pricing, quick fuel request responses and easy invoicing. “Using data allows us to set a baseline from which we work to continuously improve,” says Lackey. Schedaero is based in Gothenburg, Sweden, with offices in Portland, OR, and remote team members located across the United States in multiple time zones. schedaero.com
Comments Off on Break Free from Paper: Get Into the Flow with Schedaero
“Change can be hard, but the very tangible advantages achieved through modernization make it worthwhile,” says Kevin Klein, Schedaero director of customer success. “We’re there with our customers every step of the way, including helping them gain buy-in across their organization and a commitment to implementation. Customers think of us as part of their team. We do, too.”
Embracing the Future at SDC2022
A large Schedaero team will be on hand at NBAA Schedulers & Dispatchers (SDC2022), Booth #1829 to help generate that buy-in through education – and fun. Its recently launched Get Into the Flow with Schedaerocampaign will be featured prominently on Schedaero’s social media to playfully emphasize the very serious benefits of going digital and paper free.
A Get Into the Flow with Schedaero playlist on Spotify promises to boost concentration for better productivity. It’s based on scientific research conducted by cognitive behavioral therapist Dr. Emma Gray. It shows that music with 50-80 beats per minute can stimulate learning, heighten focus and put the brain into an alpha state where you’re relaxed, yet attentive.
“The headaches and frustrations of constant changes, complex crew logistics and having so many players involved do make operators feel like screaming and pulling their hair out at times,” says Klein. “Thankfully, we’ve found a better way.”
Enhancements to the Schedaero toolkit promise to help schedulers, dispatchers, pilots and crew find flow. These include a robust, new duty dashboard and digital crew schedule. Schedaero’s smooth onboarding process with dedicated support professionals has been taken to the next level with newly released training videos, available 24/7, perfect for highly mobile pilots and flight crews.
“Customers who’ve embraced these new, easy-to-use tools are so glad they did,” says Klein. “They don’t miss all the manual handling, back-and-forth emails, paper trail and quickly outdated Excel spreadsheets. They’re better in every way.”
Modernization, collaboration and future-proofing operations are key themes at SDC2022. So is making schedulers and dispatchers’ jobs easier. The Elevate Your Efficiency panel from 3:45-5 p.m., Tuesday, April 5 includes Genesis Dela Cruz, Schedaero Account Manager. Dela Cruz will speak about everything from reducing deadheading and streamlining processes to fuel purchasing and scheduling efficiently.
“Schedaero’s new flight-op features should really encourage and drive adoption,” says Dela Cruz. “Greater digital implementation needs to happen throughout the aviation industry, but no one will benefit more than schedulers and dispatchers. Small, medium and large operators can all profit. The time has come.”
Growing to Accommodate the Coming Shift to Digital
Schedaero has doubled its U.S.-based customer success team and made substantial changes to its product offering. More will be announced yet this year. These include a build out of maintenance features and additional improvements in the already-popular crew app.
“We’re a company on the move,” says Klein. “We’re breaking down barriers to digitization by building out our customer-facing roles and onboarding to better serve our growing customer base. Operators see us as the answer to their needs – a powerful, paperless flight operations platform that communicates seamlessly with all departments, while providing the needed checks and balances for added safety and efficiency.”
Since entering the marketplace 12 years ago as part of the Avinode Group, Schedaero has made numerous advances. A key one launched in 2018: its open APIs (application program interfaces that enable software to talk to each other). Other closed systems do not give operators the same freedom to leverage their own data.
In 2020 the Avinode Group joined the World Fuel Services family. This gives Schedaero customers access to up-to-date fuel pricing, quick fuel request responses and easy invoicing.
Schedaero is based in Gothenburg, Sweden, with offices in Portland, OR, and remote team members located across the United States in multiple time zones.
Comments Off on What demand to expect for the festive season?
The US domestic market has boomed this autumn. The Avinode demand index climbed steadily since the turn of the year and reached new heights over Thanksgiving, matching the record number of flights that took place. Our forecast – based on a mix of prior year data and forward-looking request data – is indicating that Christmas and New Year traffic could be even greater. The watch out is how reliable Christmas 2020 can be as an indicator for Christmas 2021, given the very different factors at play – including the vaccination roll out, commercial aviation schedules and the community spread of omicron.
Looking at the festive period in detail, Boxing Day – which falls on a Sunday this year – is the big travel day, with return journeys focused on Sunday 2nd January. There is a large flow of demand taking folks back up to the colder northern states after some time in the Florida sunshine. Trips to ski breaks in the mountains are showing a similar pattern but with some earlier demand too – arrivals into Aspen are very strong on 17th and 18th December. The big international markets are Mexico, the Bahamas, Sint Maarten, Turks & Caicos, and the Dominican Republic.
With high demand and low supply mixing with high fuel prices, it is no surprise that rates are increasing. The Avinode hourly rates pricing index for the US has been rising since the start of the year and is at record levels for all aircraft bar super midsize jets, which peaked in October. With such record activity and increasing rates, it has become more challenging to get quotes that reflect the final price of a trip.
To counter this effect, we added a price estimate column in search results last year, creating transparency between our brokers and operators. When sorting on estimate price, it gives buyers a better idea of the final price. In this challenging market situation with low supply and high demand, I recommend using the estimate when searching for aircraft.
Intra-European charter demand through Avinode has followed its typical seasonal pattern but with a shallower slope down from the summer peak than previous years. The Christmas holiday peak is expected to follow the same daily pattern as in the US, with an added busy travel date on Sunday 9th January. Looking further forward, the UK to Alps ski peak on Saturday 12th February – with return a week later – is already taking shape. Chambery and Innsbruck are most popular.
From Russia, demand is focused on Sunday 2nd January with the return taking place on Sunday 9th January. France and Switzerland are in the top 3 most popular destinations, with the Maldives in second place. Dates between 25th-29th December are also busy, but for this period it is the Maldives and Dubai that are the most popular destinations. Despite their popularity, the Maldives and Dubai are down 30-50% compared to last year – ski holidays are back in demand.
Hourly rates within the intra-European market are slightly higher than November 2019, having rebounded throughout the summer. Rates are most robust in the Entry Level Jet category – up around 10% on 2019. Hourly rates are also high for Light Jet and Super Light Jet categories, up around 4%.
Of course, the big question mark is how much tighter travel restrictions may get. Undoubtably the tougher restrictions are, the longer it will take commercial aviation to recover. This could mean a continuing opportunity for private charter to woo new clientele into 2022.