Watch the interview with Ceci, telling us about how she and her team work to customize our flight operations solution to fit different operators, large and small, and their unique needs.
With a background in aviation tech companies, Ceci Hayssen is in a great spot to support business aviation operators in creating an efficient fleet management setup. Ceci and our Customer Success team are there to support each operator on Schedaero all the way to a clean and seamless flow of information.
“Acting as a consultant and working closely with the operators to understand their needs is the best part of my job. All of our customer-facing team members have aviation backgrounds, so they really get it and they want to help.”
The team’s individual approach with each operator also means they tailor an onboarding program that fits the needs of the team. Depending on the size of the operation, a new customer can be up and running in anything from a week to a month.
“We love to hear that operators can see the value with our solution really quickly. The seamless connection with Avinode and the expense reporting in our Crew App are just some examples that bring immediate cost-savings.”
Hear Ceci explain more about the value of our cloud-based and customizable solution in the interview below!
Ceci Hayssen joined Avinode Group in 2021 as a Customer Success Manager, and later on took the role as team lead for our US-based Customer Success team. When she’s not guiding operators to create an optimized flight operations workflow, Ceci enjoys getting outside and staying active. Recently relocated from Denver to Brooklyn, NY she is constantly looking for an excuse to get back out to the mountains and go skiing
Continue the conversation with Ceci on Linkedin
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