Avinode / Noders / The Node

Ashley Ramos – On staying ahead of the curve

26 Aug 2019

The aviation industry is changing rapidly and at Avinode we’re determined to stay ahead of the curve. So we can respond to our members’ needs – often before they know they have them. For this kind of strategic thinking and relationship building, we look to Noders like Ashley Ramos, Avinode’s Key Account Manager in the US. Here she tells us about how she helps keep Avinode tuned to the needs of industry giants like Jet Linx, XO, Wheels Up, and Executive Jet Management. To name a few.

Can you describe your role as a Key Account Manager at Avinode? 

As Key Account Manager of the US, I am responsible for growing long-term relationships with our 15 most strategic accounts who are key players in the industry. As far as my day to day – it’s constantly different. If I’m not traveling for an onsite visit, I am working to meet each account’s performance objectives and member’s expectations through various projects, and conducting user training. 

What kinds of things do you work on and think about? 

I seek to understand the ins and outs of our members’ business, both on a long term and day-to-day basis. I want to know their challenges, short- and long term goals, and the initiatives they’re working on. It’s important to make sure we as a company are staying aligned with what their plans are. In my conversations, I’m collecting feedback and general thoughts on where the industry is going. I take that information back to our teams so we can build out our roadmaps and make sure that we’re addressing the challenges and pain points of our customers. 

Any megatrends you’re seeing? What are the leading aviation companies up to? 

With key accounts, we are seeing a lot of consolidation. There have been a few significant acquisitions and mergers in the private aviation space. Many of these companies now have a global reach.

We’re also seeing an increase in APIs and the desire to move to a more digital way of buying and selling. Our members want to be able to reach their clients through mobile phones – to enable them to request aircraft, to see all of their flight planning, to be updated on billing, and so on. I would say those are the two biggest trends we’re seeing now. 

In terms of technology, how do you think strategically about the needs of key accounts?

I try to combine information that I hear from going out and talking with our key accounts. Let’s say a member is dealing with X, Y and Z problem, I might outline those problems in my next meeting with another client and see if they’re experiencing similar issues. It can give me a sense if something is a company-specific pain point or an actual industry pain point.

What’s life like in Avinode’s Miami office?

We’re a close group of Noders who have similar interests. It makes coming to work fun every day. We have unofficial DJ battles in the office, one hour someone puts on old school jams and the next hour it’s salsa and merengue. Our office has an open floor concept, standing desks and multiple breakout conference rooms, which allows us to collaborate often. Every quarter we do Noder days, where offsite team building occurs. We also do fika on Thursdays, a Swedish tradition that consists of coffee and something sweet, like a cookie or cake. However, our fikas are very different, we enjoy savory snacks. We have a charcuterie spread, chips, guacamole, sometimes we will have something sweet if there’s a birthday.

And what is Ashley Ramos up to outside of work hours? 

I enjoy catching up with family, friends, and checking out new workout classes. I’m a huge fan of ClassPass. I also consider myself a foodie. I love going out to eat and finding cool, new restaurants. But I like going with people who share so I can try more things. That’s a must, you have to go halfsies!  

Keep reading

26 Aug 2019

Avinode Group , Member Stories , Paynode , Paynode Member Stories , The Node

Becky Bakeman - How Paynode helps keep things simple for this complex business.

Life is busy for Becky Bakeman. As President of RAI Jets, she oversees a business that specialises in many aspects of private jet charter and aviation. With so many strings to their bow, having a smooth payment process in place is essential. Here, Becky tells us how Paynode simplifies the way she sends and receives payments, the pain of managing payments in the past, and why she thinks more companies should get onboard.

Read more
26 Aug 2019

Avinode Group , Member Stories , Paynode , Paynode Member Stories , The Node

Ronny Dominguez – How Paynode is the perfect payment partner for this fast growing brokerage.

With his finance background, Ronny Dominguez – CEO and founder of Moonlight Jet – knows all about what makes a great payment solution. Here, he explains how there’s nothing else quite like Paynode on the market, how he thinks the product can benefits businesses of all sizes, and what life was like before becoming a Paynode user.

Read more
26 Aug 2019

Avinode Group , Paynode , Paynode Member Stories , The Node

Brad Searls – How being part of the Avinode system means you can trust in Paynode. 

As a pilot, Brad Searls, experienced what makes Avinode the best in the business. So, when he founded his own brokerage, The Jet Guys, he again chose the name he trusted, which led him to become a Paynode user too. Here Brad explains how Paynode makes his life easier, why he’s only scratched the surface of what Paynode offers, and why he wishes every broker and operator would join him and sign up.

Read more