Avinode
Avinode works to create real time availability data and efficient work flows for both operators and brokers. We continuously work to improve and sustain data quality and better ways of communication. We are proactively supporting the changing needs for our users and are in constant movement.
Avinode works to create real time availability data and efficient work flows for both operators and brokers. We continuously work to improve and sustain data quality and better ways of communication. We are proactively supporting the changing needs for our users and are in constant movement.
Lately we have received feedback from operators that the request load is causing issues for them, and that there are specific members causing these issues. Operators have consequently asked to block these members from sending request to them.
This is not a path Avinode wants to support, as that challenges the business opportunities for the broker.
Avinode works to serve both operators and brokers as we create value together, which is why we need to take actions measures on for both groups, to ensure that we together maintain a healthy and sustainable marketplace.
So what actions have we taken recently?
Avinode has implemented a caution message in the Avinode Marketplace when a specific user selects a high number of request for a trip.
If an excessive number of request still is selected and sent, the system may even deactivate the user as this is automatically flagged as “potential spamming”. The user should then contact Avinode to get the account reactivated.
The Avinode staff is at all times available for the user to discuss, educate and support the particular user in how to best use the application in a more efficient and valuable way.
We have also implemented metrics for the operator to improve their data quality and processes such as ‘operator response statistics’.
We have also recently released features such as messaging, canceled request and are proactively working with operators that have high price discrepancy to improve their data.
Further measures and features are also being discussed/ planned in this area.
More feedback
The Avinode development roadmap is largely driven by feedback from customers and users.
As always when we release new features or functionality, we appreciate all the feedback we get.
And If you have other input on how we can help make processes better for you – please send feedback through the feedback form in the application, or send an email to [email protected]
Sincerely,
The Avinode team
Patrick Lucy, Avinode Group, is gearing up for CJI London, February 6-8th and the panel discussion "Is the covid bounce back slowing?". Hear his thoughts on how new and alternative payment solutions bring important value to businesses in uncertain times.
Read moreThe start of 2023 feels like the start of a rollercoaster. As we crank up the lift hill to the first rush of excitement, what ups and downs – maybe even some loop the loops? – are coming our way in 2023, and what did the last lap of the 2022 track tell us?
Read moreThe last years have meant unprecedented change for not just our industry, but for people across the globe. A global pandemic, a war in Ukraine and the following energy crisis means that businesses, including Avinode Group, have had to adapt to change.
Read more