Avinode / BusinessIQ

Half a million Avinode Requests with help from the US

22 Jun 2017

In July 2016, the Avinode team watched as we nearly hit 500,000 requests processed through the system in one month. Historically, summer traffic is driven by the Europeans jetting off for vacation, while the US sees more stable flight activity during the same period. This fluctuation we expect, but what is more exciting is the recent growth of requests from US buyers to sellers through the Avinode Marketplace. The number of Avinode requested flights in the US has grown 112% since the same period last year, and consequentially we have processed over half a million requests in the last 30 days.

In July 2016, the Avinode team watched as we nearly hit 500,000 requests processed through the system in one month. Historically, summer traffic is driven by the Europeans jetting off for vacation, while the US sees more stable flight activity during the same period. This fluctuation we expect, but what is more exciting is the recent growth of requests from US buyers to sellers through the Avinode Marketplace. The number of Avinode requested flights in the US has grown 112% since the same period last year, and consequentially we have processed over half a million requests in the last 30 days.

With an influx in Avinode requests, we wondered how our members felt this growth influence their business, and how they handle the extra volume. Executive Jet Management (EJM) specializes in aircraft management and charter services, and lists 86 of their aircraft in the Avinode Marketplace. Ty Dubay, Senior Vice President of Charter and Customer Experience reports strong double digit charter growth for EJM in 2017.

To support this high growth, EJM employs a team of more than 30 Charter Service Managers who provide service and support around the clock 24/7/365. This infrastructure allows their team to have a faster median response time of just 23 minutes from when a request is received through Avinode Trips. Indeed, this level of customer service helps EJM stand out, and Dubay notes, “we make it our top priority to provide a near-immediate response to requests and to put our customers’ needs ahead of anything else.”

How can other members apply EJM’s recipe for success? Quality and service. In addition to tracking the number of flights requested and booked through Avinode, EJM takes a holistic approach to measuring success. The team also considers Avinode response time a key performance indicator. Dubay says, “EJM’s approach has always been to focus on giving our clients the best quality service experience, while never wavering on safety.” 

How do you stay competitive and provide quality and service? We’d love to know your thoughts.


If you have comments or suggestions of topics you would like us to cover in future issues, please let us know: [email protected]


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