Avinode

Avinode Trips and a lesson learned from an unexpected place

04 May 2017

Avinode Trips was developed to enable our members to manage upcoming trips with ease. Our goal was clear: Avinode Trips should be a fast way for air charter professionals to focus priorities and get an overview of what they need to do. Our vision combined with member feedback is the foundation for the new, and improved Avinode Trips.

Avinode Trips was developed to enable our members to manage upcoming trips with ease. Our goal was clear: Avinode Trips should be a fast way for air charter professionals to focus priorities and get an overview of what they need to do. For the first time ever, Avinode Trips brought together all flight options in one place to optimize workflow and help our members make smarter decisions. In the time since the first release of Avinode Trips, our team has been busy working away at a solution to our member’s workflow pain points.

Our aspirations:

Speed. Working through trips is lightning fast, and with features like the master reply button, members can quickly decline unsuitable trips.

Focus. In today’s fast-paced work life, professionals have little time to scroll through cluttered inboxes. Unanswered request filters allow you to find exactly what they need.

Right place, right time. Avinode Trips helps members get organized with all trip requests and details in one place. When context and history come together, members can focus on the right deals.

Achieving our goals for Trips is not a story that stops at smart tech development and clever product teams. At Avinode we pride ourselves on the lean startup culture we maintain; the mantra ‘build, measure, learn’ is part of our DNA. During the development of Trips, we learned a lot about our workflow, while developing the Avinode Trips workflow. The most important lesson we learned, happened to come from an unexpected place. 

You don’t know what you have until it’s gone

After asking members what they require in the development of Trips, and covering what we thought worked with former Received Requests, we closed the old page. This bold move seemed safe, as we had received little noise. Our members responded with feedback surpassed anything we have seen at Avinode twofold. 

We take member feedback into careful consideration, and went back to the drawing board with the feedback we garnered. The Avinode product and development team acted fast and agile, and made sure to cover all member’s needs. In the end, usage and users tripled as a reward. 

Member feedback along with smart iterations enabled us to build a feature tailored to broker and operator specific needs. This experience surprised us, and we are left remembering a familiar love-struck sentiment: you don’t know what you have until it’s gone.

Three cheers because it’s here, Avinode Trips.

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