Compliance

Copyright Infringement Claims

Much of the content available in Marketplace is provided by our Members (Brokers and Operators). This user-posted content may include copyrighted content such a photographs and descriptions. Avinode follows the regulations set forth in the Digital Millennium Copyright Act (DMCA) regarding copyright infringement claims for user content. This means Avinode follows certain take-down and notice procedures when it receives a notice of claimed infringement.

If you wish to raise a claim of copyright infringement, please submit your notice to [email protected]. Please ensure that your notice includes the following:

• a physical or electronic signature of the owner of the copyrighted work or an agent of that owner;
• identification of the copyrighted work alleged to have been infringed;
• identification of the allegedly infringing material sufficiently precise to allow Avinode to locate that material;
• adequate information by which Avinode can contact the owner, including postal address, telephone number, and email address;
• a statement that the complaining party has a good faith belief that use of the copyrighted material is not authorized by the copyright owner, the copyright owner’s agent, or the law;
• a statement that the information in the Notice is accurate; and
• a statement, under penalty of perjury, that the complaining party is authorized to act on behalf of the copyright owner

EU Digital Services Act

Avinode is committed to complying with the EU Digital Services Act (Regulation (EU) 2022/2065, DSA). This section includes information relevant to the DSA, including measures we have taken to ensure transparency, accountability, and user protection.

Illegal Content Reporting
You may submit a notice to us if you believe content hosted on our service is illegal under EU law.

How to report illegal content:
Send an email to: [email protected]
Subject line: “DSA Illegal Content Notice”

Your notice should include:

• A detailed explanation of why you consider the content to be illegal, including reference to the applicable legal provisions
• The exact location of the content (e.g., listing URL, operator profile link, flight request ID)
• Your name and email address
• A statement confirming that you believe, in good faith, that the information in your notice is accurate and complete

Next Steps:

• We will send you a confirmation of receipt without undue delay
• We will review your notice and decide whether to remove or disable access to the content
• We will inform you promptly of our decision, the reasons for it, and redress options

Transparency Reports
We publish annual Transparency Reports in accordance with Article 15 of the DSA.
Our transparency reports will be published here once available, in accordance with our DSA obligations.

Contact for Authorities & Users
We have designated points of contact under Articles 11 and 12 of the DSA:

• For EU authorities and regulators: [email protected]
• For user inquiries and DSA-related issues: [email protected]

You can communicate with us in English or Swedish.