Customer Onboarding Specialist

We are looking for a fearless, positive, and service-minded Customer Onboarding Specialist to join our dedicated Customer Onboarding Team at Avinode Group. We seek a motivated individual who is genuinely curious about people, problem-solving, and payments. You will be a part of a warm, inclusive, and supportive workplace where a bit of quirky humor is always welcome. Are you up for this exciting challenge?

What you will do

Experience the ultimate take-off in the Avinode aerospace with our dedicated Customer Onboarding Specialist team! We know that a seamless start is crucial for our customers, which is why we go above and beyond to give them an unforgettable experience when they begin using our products.

As a Customer Onboarding Specialist, you play a vital role in ensuring our members’ success. You’ll guide them through the onboarding process, help them implement our cutting-edge Avinode Group services, and ensure they reach their operational goals while unlocking the full potential of our products.

Working closely with our customers, you’ll optimize their product utilization, guarantee their satisfaction with our services, and ensure they’re up and running smoothly. With your technical expertise, quick learning abilities, and exceptional project management skills, you’ll be the driving force behind their success story. You will help and educate customers to achieve their goals through collaboration with our solutions, focusing on improving feature adoption and consistent onboarding. Engaging with our customers through demos, webinars, and training sessions. You are expected to provide our customers with expectational service and help them troubleshoot issues during onboarding. In this role, you must also actively seek and rely upon customer feedback for product development.

What you will bring along

As a good listener, you naturally delve into issues, generate ideas, and find solutions. Your entrepreneurial spirit and energy drive you to act and accomplish tasks efficiently. It is a great advantage if you have experience in the aviation industry. You value effective communication, recognizing its importance in internal and external interactions. Supporting the team and prioritizing the customer experience are second nature to you. Building solid and enduring relationships comes naturally, and you possess a keen interest in aviation. You have a background in managing multiple priorities and resources and working with cross-functional teams. As a great communicator, you know how to explain complex technical features to our customers in simple terms.

• Bachelor’s Degree and a minimum of 4+ years relevant experience in fintech and/or payments and banking.
• Has a background within the fintech industry
• Excellent written and verbal communication skills and presentation abilities
• Technical aptitude – understands that the way to great products and features is through iteration and learnings.

What do we offer you?

We are proud to offer you a workplace where we have high engagement and where creativity and curiosity is always much appreciated. Your ideas will be heard.

• Ability to schedule your calendar with flexible work locations.
• Competitive salary and benefits
• Synergy events where all Noders across meet each other to collaborate on a professional level as well as having fun which is equally as important.
• Great opportunities to develop certain skills or to learn new things with training. We want to support your development and dreams.

Want to join our crew?

Sounds like a great fit for you? You’ll find more fun facts about our Noders (that’s what we call ourselves) and our culture on our website.
Kindly apply for this position through the “apply” button with your CV and cover letter in English as soon as possible. Please note that selections will be running continuously so don’t wait to apply!

If you have any other questions, please reach out to HR, [email protected]