Customer Onboarding Manager

Avinode Group - Remote, US

You are responsible for overseeing all operations of the Onboarding team while fostering a culture of engagement and excitement to bring out customer driven results. As the Customer Onboarding Manager you will drive performance and manage digital channels including live chat, e-mail, and user reviews. Additionally, collaborate with key stakeholders and teams to scope business needs required in order to define and deliver implementation of tools and processes to improve the customer experience. The Customer Onboarding Manager will be a leader of change management, driving people, processes, and initiatives to optimize an organization-wide customer experience.


What you will do


Who you are


Sounds like a fit for you? Please send your CV to [email protected]

Brand

Avinode Group

Location

Remote, US

About us
Avinode Group, owned by World Fuel Services, brings tech solutions to business aviation problems. We spotted a gap in the market and created a set of indispensable tools the modern business aviation essentials.


Today, we operate a growing suite of applications that 7,000+ air charter professionals use to do their everyday work. We take our role in their businesses seriously and make a point of delivering consistently excellent customer service and unique, everimproving products.


Avinode, is the world’s leading air charter sourcing platform for business aviation professionals to buy and sell charter online. Every year, Avinode processes around 4.5 million trip searches and 6 million trip requests.


Schedaero, is a flight operations platform that enables operators and flight departments to schedule, maintain and sell out private fleets with ease. Schedaero brings all charter sales activities and details together in one place.


Paynode, is our payment platform specifically designed to facilitate payments in the air charter
industry. With Paynode, our members are able to make and receive payments with anyone,
anywhere all in one easy workflow.


This level of sophistication doesn’t stop us from having fun, however. We “Noders” find it important to enjoy an open and friendly work atmosphere, where a bit of quirky humor is always welcome. With 100+ Noders spread between Sweden and the US, our flexible and collaborative culture empowers every single person to come forward with new ideas, to make mistakes and initiate dialogue. Avinode seeks candidates who thrive on exciting assignments and can collaboratively work alongside smart, humorous and dedicated coworkers. Our roots are firmly planted in our core values, which inspire us every day to exceed expectations.

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