Customer Insights Specialist

Avinode Group - Gothenburg, Sweden

What we are looking for

You will lead change by developing and implementing segmentation to increase customer lifetime value. You will achieve this by analysing customer health and recommend actions to the immediate and extended teams. We will achieve this through improved personalization and more relevant customer communications and interactions.You will work very closely with the Head of CX.

What you will do

Be the voice of the customer!

Who you are

Why us?

Brand

Avinode Group

Location

Gothenburg, Sweden

About Avinode Group
Avinode Group was the first company to move business aviation online, disrupting an entire industry with a technology-first mindset. 
Today, we operate a growing suite of applications that 6,000+ air charter professionals use to do their everyday work. We take our role in their businesses seriously and make a point of delivering consistently excellent customer service and unique, ever-improving products. 
 
This level of sophistication doesn’t stop us from having fun, however. We “Noders” find it important to enjoy an open and friendly work atmosphere, where a bit of quirky humor is always welcome. With 100 Noders spread between Göteborg, Miami and Portland, our flexible and collaborative culture empowers every single person to come forward with new ideas, to make mistakes and initiate dialogue. Avinode seeks candidates who thrive on exciting assignments and can collaboratively work alongside smart, humorous and dedicated co-workers. Our roots are firmly planted in our core values, which inspire us every day to exceed expectations.
 
We are convinced that diversity contributes to building a more sustainable company and we strive to be good role model for diversity. Across the Avinode Group we actively work to make sure all employees have the same possibilities and rights regardless of age, ethnicity, gender, religion, sexual orientation or disability.

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