Avinode Group

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  1. Customer Onboarding Specialist

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    Location: US remote


    Customer Onboarding Specialist

    As a Customer Onboarding Specialist your focus is on our members’ successful onboarding, implementation, and adoption of the Avinode Group services so that they can reach their operational goals while deriving our products maximum value. You will work closely with customers to ensure they optimize utilization of products they subscribe to, are satisfied with the services they receive, and are up and running effectively. To succeed with this, you are highly-technically proficient and a quick learner with project managements skills up your sleeve. You should be adaptive to different customer personalities while being able to find commonality to establish trust and a productive working relationship. Lastly, we are looking for a highly motivated individual who is passionate about delivering exceptional service, while still knowing how to have a fun and work-life balance.  


    What you will do

    • Help our customers accomplish their goals with our solutions by improving feature adoption and ensure consistent onboarding for new users and customers.
    • Educate customers and users on how existing and new product features work, and how the platform can contribute to their business objectives.
    • Create product guides, documentation and video tutorials, new touch points in order to educate users about features and what they can do.
    • You appreciate B2B best practices in the technology space.
    • You understand the importance of driving B2B customer engagement, specifically around the design of customer experience.
    • You appreciate a B2B SaaS customer centric approach.
    • Host public and private demos, webinars, and training with new customers and leads from time to time. 
    • Create and continuously update our customer knowledge base in Intercom, so self-servicing customers can figure out how to achieve outcomes on their own. 
    • Deliver exceptional service, troubleshoots on issues that arise, and ensure every customer is satisfied with the handling of questions/issues during their onboarding experience.
    • Develop and keep thorough understanding of our products by meeting with product owners to review and input to product releases and proper system usage.
    • Proactively gather customer feedback and relay it to internal teams for product enhancements. 
    • Continually improve the onboarding and implementation process through experimentation and expertise.
    • Maintain and develop high level understanding of the business aviation Industry.

    What we are looking for

    • An excellent analytical and critical problem solver.
    • Professional, genuine, outgoing and empathetic communicator. 
    • Passionate about people, customer service and going above and beyond customer expectations.
    • Never satisfied – you are constantly looking to improve both yourself and the business by experimenting and trying new approaches and tools.
    • Embracing a dynamic work environment and industry, where change is the only constant.
    • Highly motivated, entrepreneurial, energetic, and able to thrive in a high-performing organization.
    • Have previous experience in a customer success role, technical support or in managing client relationships.
    • You’re excited by the idea of guiding people to execute their ideas using a powerful product and seeing the massive impact your guidance can have for customers. 
    • You enjoy troubleshooting problems and overcoming technical and non-technical challenges.
    • You’re curious about people and problems. You’re a good listener who’s naturally interested to dig in, ideate, and find solutions.

    Essential Skills

    • Bachelor’s Degree and minimum three years relevant experience in flight ops and/or charter sales.
    • Excellent communication, writing, and presentation skills.
    • You are fluent in crew scheduling and FAR regulations for 135 and 91 operators.
    • Technical aptitude – quick to develop a deep understanding of new software.
    • Ability to communicate complex technical features in simple terms.
    • Ability to prioritize multiple competing priorities and projects in a fast-paced environment
    • Ability to work in a flat organizational environment and as a member of a team.
    • Ability to work both autonomously and within a team environment.
    • Pilot Certificate is a plus.

    How to apply

    Sounds like the right fit for you? Please send your CV to Head of Marketing and CX, Alexandra MacRae.

  2. Account Executive Flight Operations

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    Location: US remote


    Account Executive Flight Operations


    As our ideal team member

    • You will drive the sales-cycle from beginning to end – from prospecting through closing opportunities.
    • You are adept at identifying and qualifying potential new and cross-sell opportunities, while also representing the suite of solutions offered by the Avinode.
    • Empathize and solve problems for prospective clients by identifying and understanding their pain points.
    • You are motivated and driven to develop relationships in a high-volume sales environment.
    • It’s in your DNA to hit your objectives, whether it’s sales activities or sales targets.
    • Partner with sales leadership and develop your sales and closing skills.
    • You become knowledgeable in Part 135 and Part 91 professional aviation businesses and the aviation industry.
    • Partner with Customer Success to ensure an amazing customer experience during the sales handoff.
    • Keep a healthy pipeline and manage your opportunities and activities in our CRM.
    • You have 2+ years of SaaS sales, business development, account management or CS experience, preferably within a technical product or complex industry.
    • Demonstrated familiarity with enterprise SaaS.
    • Experience in the aviation industry in crew scheduling and FAR regulations for 135 and 91 operators a huge plus!
    • You have a start-up mentality and enjoy creative problem solving to get the job done.
    • You have a consistent track record of identifying customer needs and successfully implementing solutions.
    • You have a passion for technology and for being a part of a fast-growing SaaS company.

    Why Avinode Group?

    •   We are revolutionizing an industry. We love being at the forefront of the market.
    •   We are a small company with a big footprint. You will be seen and be heard.
    •   You will be surrounded by Noders who love what they do in work and love what they do   

      outside of work.


    How to apply

    Sounds like the right fit for you? Please send your resume via e-mail to our Head of Acquisition Ben Lackey [email protected]


  3. Senior UX Designer

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    Location: Portland, Oregon or remote anywhere in the United States.


    Senior UX Designer

    As a Senior UX designer at Avinode group, you will join a talented, hardworking team delivering outstanding web and mobile experiences. While this role reports to the Director of Product, it is encouraged that you be comfortable working independently with a global team that includes product owners, engineers, marketing, and product specialists. We strive to guide the future of customer interactions with our products, systems, and processes, and answer the most challenging questions our customers face today.


    Who you are

    In this role, customer-first thinking coupled with industry research will support every aspect of the product development lifecycle and result in intuitive and easy to use solutions. The ideal candidate will have the ability to deliver delightful end to end experiences demonstrating a strong, intrinsic research and design ability. This candidate should also possess accurate attention to detail, web expertise, and clear communication skills. You will be a part of a team that ideates and delivers innovative software experiences every day.


    What you will do

    • Apply new design trends and concepts while helping to improve the overall design process for Schedaero.
    • Understand customers and their needs through relevant quantitative and qualitative research techniques to build user-centered design solutions
    • Guide the end to end design process, while contributing to the larger user experience strategy
    • Own and deliver the end-to-end design process for the full product.
    • Use business requirements, user and market research to assist in developing scenarios, use cases, and high-level design requirements
    • Develop, execute, and analyze user research studies including interviews, contextual inquiry, surveys, and usability testing
    • Share research insights in concise, meaningful, and compelling ways to cultivate user empathy within the company
    • Deliver quality designs in the form of concepts, storyboards, wireframes, and prototypes, and pixel-level design
    • Collaborate across teams to improve the crafting, maintaining and optimizing of our interaction and visual design patterns and frameworks

    Essential Skills

    • 10+ years of relevant work experience in user research and interface design
    • Design experience at a B2B organization or with enterprise software across multiple platforms (Mobile web, Android, iOS, desktop web)
    • Proficiency with design tools and software to produce wireframes, design specifications, visual assets, and other deliverables
    • Experience working as a member of a collaborative team and working directly with developers to implement designs
    • Fluent in best practices and practical knowledge of user-centered design methodologies and usability principles
    • The ability to grasp the high level of complexity of a field and turn it into simple, easy-to-use solutions
    • Ability to provide and solicit feedback from other team members to continually sharpen team skills in a tactful, diplomatic, and professional manner
    • A professional or personal portfolio that demonstrates strong command of user-experience design principles and process

    Preferred

    • A background in UX research and/or UX evaluation
    • A mindset for design systems and consistent, reusable patterns
    • Comfortable with ambiguity and adapting to an ever-changing environment, thrives in a culture of curiosity, collaboration, and continuous change
    • Experience working with remote team members

    How to apply

    Sounds like the right fit for you? Please send your resume via e-mail to to our VP Product Tobias Gunnesson [email protected]