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  1. Customer Onboarding Manager

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    Location: US remote or Sweden remote/hybrid


    Customer Onboarding Manager

    You are responsible for overseeing all operations of the Onboarding team while fostering a culture of engagement and excitement to bring out customer driven results. As the Customer Onboarding Manager, you will drive processes, performance and manage digital channels including live chat, e-mail, and user reviews. Additionally, collaborate with key stakeholders and teams to scope business needs required in order to define and deliver implementation of tools and processes to improve the customer experience. The Customer Onboarding Manager will be a leader of change management, driving people, processes, and initiatives to optimize an organization-wide customer experience.


    What you will do

    • Lead a global staff of Onboarding Specialists
    • Lead day-to-day Onboarding operations across multiple lines of business groups and service channels ensuring proper turnaround time and customer satisfaction
    • Manage and deliver on the Onboarding KPIs
    • Lead team to research, analyze, and recommend processes/operations to improve the customer’s overall experience
    • Set onboarding strategies for the different customer segments and follow through on the execution of initiatives and objectives
    • Optimize the entire post-sales customer journey to create loyalty and influence churn
    • Optimize the training and onboarding of new accounts, users, and system features to ensure customer satisfaction
    • Measure and observe customer engagement and satisfaction and incorporate those findings into product, CS and CX team developments
    • Participate in exploration, evaluation, and integration for new platforms, tools, and technologies to scale the business
    • Build and configure campaigns, automations, and self-help solutions to create a high-quality experience for a variety of audiences, use-cases, and permissions.
    • Handle and drive resolutions for technical and product-related escalated issues.
    • Continuously improve team efficiencies by reducing manual tasks and streamlining process between multiple teams.
    • Drive the organization to improve customer operations for best-in-class customer experience delivery
    • Coach and mentor teams by encouraging continued professional learning and skill advancement
    • Routinely communicate with each team member on job performance related to their goals and objectives

    Who you are

    • You have a BA/BS degree
    • You have documented experience in implementing and managing SaaS onboarding experiences and teams
    • You enjoy structure and customer journeys that turns out the way you wanted
    • The project management skills you have gained over the years is what you influence others with
    • You are detail oriented and have a high level of accuracy
    • You take an active interest in opportunities to increase customer satisfaction and develop processes to impact that
    • You have a consistent track record of identifying customer needs and successfully implementing solutions
    • You are flexible, adaptive, and resilient. You also know how to get things done
    • You are passionate for technology and for being a part of a fast-growing SaaS company
    • You are able to role model core Avinode Group values
    • You are comfortable in working from home, but also value the in-person interaction with colleagues when getting together
    • You enjoy occasional business travel
    • You are articulate and communicate clearly and concisely in English
    • Industry knowledge is a plus

    How to apply

    Sounds like a fit for you? Please send us your CV via e-mail to [email protected]

  2. Product Manager Paynode

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    Location:  Gothenburg, Sweden or remote anywhere in Sweden. Personality over location.


    Product Manager Paynode

    Are you driven by curiosity and eager to challenge us to become better? We are looking for a Product Owner to drive our payment network for the private jet charter industry forward! You will work in an experienced Product Team consisting of Product, UX Designer developers as well as with fellow “Noders” (that’s what we call ourselves) throughout the company to ensure we meet commercial product goals.

    We are strengthening and changing how we work with the product. You will be a part of building our new product mindset. We believe in Product and Product teams like Marty Cagan describes in his book “Inspired”. Bring your creativity, curiosity, and drive to get things done while inspiring others!

    With a global product and offices in Sweden and the USA, communication is vital. Your ability to run meetings and workshops with both physical and digital participants will be greatly appreciated.


    What you will do

    • Build deep knowledge of the needs of our customers, their business and industry
    • Balance busines and user needs to drive the product vision, roadmap and product iterations for your teams focus area.
    • Bring out the best in the people of the product team you work with
    • Understand the goals of colleagues and customers outside your team
    • Creatively workshop with Customers and Noders worldwide
    • Define and track key metrics in Google Analytics, PowerBI and communicate learnings to the rest of the company

    Who you are

    • 3+ years from Product Management in a software driven company
    • Experience with SaaS and B2B software products preferred
    • Payments or FinTech experience is a large bonus
    • Smart, creative, curious, and persistent
    • Data-informed combined with deep empathy for the user
    • Comfortable dealing with ambiguity – we test and evaluate without knowing what is right!
    • English is our corporate language, so it’s ok if you’re still learning Swedish
    • If you have a strong understanding of payments or sales, this can be a bonus.

    Why us?

    • We care about the business, and the business cares about us: we have a good relationship with our customers. We’re all in this together!
    • Our products are used around the world – and we’re proud of that!
    • Software is our thing, but so is raising a family, rock climbing, watching baseball, or (insert your thing here).

    How to apply

    Sounds like the right fit for you? Please send your resume via e-mail to to our VP Product Tobias Gunnesson [email protected]

  3. Lead UX Designer / Head of UX

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    Location: Gothenburg, Sweden.


    Lead UX Designer / Head of UX

    You can make a difference! We have built a strong Product and UX team but we need help taking the next step. As a Lead UX Designer you will play a key role in building a UX culture and methods as part of our product mindset in the company. You will manage a small UX team as a leader and coach.

    We hope you like teamwork, every day you will be connecting with fellow “Noders” (that’s what we call ourselves) throughout the company and our customers!


    What you will do

    • Lead and coach and other UX Designers to continually sharpen their skills
    • Change and improve how we work with UX
    • Keep us aligned to a coherent user experience across the product portfolio.
    • Own and deliver the end-to-end design process for the full product

    Essential Skills

    • Experience building a UX Team and coaching other UX Designers
    • English is our corporate language, so it’s ok if you’re still learning Swedish!
    • Design experience from SaaS products across multiple platforms (mobile and web)
    • A mindset for design systems, service design, and design thinking
    • Fluent in best practices and practical knowledge of user-centered design methodologies and usability principles
    • Comfortable with ambiguity and adapting to an ever-changing environment
    • Thrive in a culture of curiosity, collaboration, and continuous change
    • Experience working with remote team members

    Why us?

    • We care about the business, and the business cares about us: we have a good relationship with our customers. We’re all in this together!
    • Our products are used around the world – and we’re proud of that!
    • Software is our thing, but so is raising a family, rock climbing, watching baseball, or (insert your thing here).

    How to apply

    Sounds like the right fit for you? Please send your resume via e-mail to our VP Product Tobias Gunnesson [email protected]